Customer Service Representative
1 week ago
About the Role
Serenity Healthcare, LLC is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient experiences and ensuring a smooth and seamless journey for our patients.
Key Responsibilities
- Update and Verify Patient Information: Accurately update and verify patient information upon each visit, ensuring that our records are up-to-date and accurate.
- Build Rapport with Patients: Create a positive and welcoming atmosphere by building rapport with patients, remembering their names, interests, and stories.
- Provide Support and Compassion: Offer support and compassion to patients, addressing their concerns and worries in a sensitive and respectful manner.
- Rotate through Office Tasks: Assist with various office tasks throughout the day, ensuring that our office runs efficiently and effectively.
Requirements
- High School Diploma/GED: A high school diploma or equivalent is required.
- Excellent Communication Skills: Excellent verbal and written communication skills, as well as basic math skills, are essential for this role.
- Proven Customer Service Experience: A minimum of 1 year of full-time customer service experience, reception, or personal customer service industry is required.
About Serenity Healthcare, LLC
Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for our patients. We are committed to pushing the boundaries of healthcare and providing exceptional patient experiences.
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