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Healthcare Front Desk Representative

2 months ago

Phoenix, Arizona, United States Serenity Healthcare Full time
Job Summary

Serenity Healthcare is seeking a skilled and compassionate Healthcare Front Desk Representative to provide exceptional patient experience and support our clinical team. As a key member of our front office staff, you will be responsible for ensuring a smooth and seamless patient journey, from initial contact to departure.

Key Responsibilities
  • Patient Communication: Develop and maintain positive relationships with patients, families, and healthcare providers through effective communication and empathy.
  • Scheduling and Coordination: Manage patient schedules, appointments, and medical records with accuracy and attention to detail.
  • Administrative Support: Provide administrative assistance to the clinical team, including data entry, filing, and other tasks as needed.
  • Problem-Solving: Anticipate and resolve patient concerns and issues in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with the clinical team to ensure seamless patient care and support.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of customer service experience in a healthcare or administrative setting.
  • Skills: Excellent communication and interpersonal skills, basic math skills, and ability to multitask in a fast-paced environment.
What We Offer
  • Career Advancement Opportunities: Serenity Healthcare is committed to the growth and development of our staff.
  • Competitive Compensation and Benefits: We offer a comprehensive benefits package, including medical, vision, and dental insurance, paid time off, and 401(k) matching.
  • Collaborative Work Environment: Join our dynamic and supportive team and be part of a organization that is dedicated to making a difference in the lives of our patients.