Healthcare Front Desk Representative
4 days ago
Serenity Healthcare is seeking a skilled and compassionate Healthcare Front Desk Representative to provide exceptional patient experience and support our clinical team. As a key member of our front office staff, you will be responsible for ensuring a smooth and seamless patient journey, from initial contact to departure.
Key Responsibilities- Patient Communication: Develop and maintain positive relationships with patients, families, and caregivers through effective communication and empathy.
- Scheduling and Coordination: Manage patient schedules, appointments, and referrals, ensuring timely and efficient processing.
- Administrative Support: Provide administrative assistance to clinical staff, including data entry, filing, and other tasks as needed.
- Office Operations: Maintain a clean and organized workspace, adhering to Serenity Healthcare's standards and protocols.
- Quality Improvement: Participate in quality improvement initiatives, identifying areas for improvement and contributing to process enhancements.
- Education: High School Diploma or equivalent required.
- Experience: 1+ year of customer service experience in a healthcare or administrative setting.
- Skills: Excellent communication and interpersonal skills, basic math skills, and ability to multitask in a fast-paced environment.
Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. Our team is dedicated to delivering exceptional patient care and support, and we are seeking like-minded individuals to join our team.
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