Front Desk Coordinator

4 weeks ago


Great Neck, New York, United States Vaco Full time
Front Desk Specialist

Organization: Well-known Orthopedic Practice

Role: Front Desk Specialist

Pay Rate: $19-21/hr

Location: Great Neck, NY - 5 days a week on-site

Hours: 8:30am - 5:00pm

Job Summary:

We are seeking a highly organized and detail-oriented Front Desk Specialist to join our team in Great Neck, NY. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.

Responsibilities:

  • Greet and check-in patients, ensuring a warm and welcoming atmosphere
  • Verify patient demographics and insurance information, ensuring accuracy and compliance
  • Educate patients on insurance coverage and benefits, addressing any concerns or questions
  • Manage patient paperwork, including insurance forms, referrals, and authorizations
  • Direct patients to radiology as indicated, ensuring timely and efficient care
  • Address patient balances and set up payment plans as needed
  • Collect and enter patient payments, maintaining accurate records
  • Schedule appointments and notate cancellations or rescheduling
  • Follow our Patient No Show/Cancellation Policy, ensuring fairness and consistency
  • Review and update patient eligibility, ensuring accurate information
  • Print and verify daily end reviews, submitting payment collection reports
  • Balance daily receipts, maintaining a secure and accurate financial environment
  • Accept and review patient disability forms and medical records requests, notifying patients of processing time
  • Release records to patients once requests have been fulfilled
  • Enter charges and payments for medical records requests filled directly by our office
  • Accept labs from outside facilities, date stamp, and forward to clinical staff
  • Sign for all incoming deliveries, ensuring secure and timely receipt
  • Open and close the office prior to and following business hours, maintaining a secure environment
  • Assist patients and family members with any requests, providing exceptional customer service
  • Maintain a professional work atmosphere, behaving and communicating in a manner that gets along with patients, physicians, co-workers, and administration
  • Perform any other duties as assigned by the office manager, ensuring a smooth and efficient operation

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in a medical office setting preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Accuracy and attention to detail, with a focus on patient confidentiality and security
  • Basic computer skills, with proficiency in Microsoft Office and other software applications

What We Offer:

  • Competitive hourly rate of $19-21
  • Opportunity to work in a dynamic and growing medical practice
  • Professional development and growth opportunities
  • A supportive and collaborative team environment


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