Front Desk Coordinator
4 weeks ago
Organization: Well-known Orthopedic Practice
Role: Front Desk Specialist
Pay Rate: $19-21/hr
Location: Great Neck, NY - 5 days a week on-site
Hours: 8:30am - 5:00pm
Job Summary:
We are seeking a highly organized and detail-oriented Front Desk Specialist to join our team in Great Neck, NY. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.
Responsibilities:
- Greet and check-in patients, ensuring a warm and welcoming atmosphere
- Verify patient demographics and insurance information, ensuring accuracy and compliance
- Educate patients on insurance coverage and benefits, addressing any concerns or questions
- Manage patient paperwork, including insurance forms, referrals, and authorizations
- Direct patients to radiology as indicated, ensuring timely and efficient care
- Address patient balances and set up payment plans as needed
- Collect and enter patient payments, maintaining accurate records
- Schedule appointments and notate cancellations or rescheduling
- Follow our Patient No Show/Cancellation Policy, ensuring fairness and consistency
- Review and update patient eligibility, ensuring accurate information
- Print and verify daily end reviews, submitting payment collection reports
- Balance daily receipts, maintaining a secure and accurate financial environment
- Accept and review patient disability forms and medical records requests, notifying patients of processing time
- Release records to patients once requests have been fulfilled
- Enter charges and payments for medical records requests filled directly by our office
- Accept labs from outside facilities, date stamp, and forward to clinical staff
- Sign for all incoming deliveries, ensuring secure and timely receipt
- Open and close the office prior to and following business hours, maintaining a secure environment
- Assist patients and family members with any requests, providing exceptional customer service
- Maintain a professional work atmosphere, behaving and communicating in a manner that gets along with patients, physicians, co-workers, and administration
- Perform any other duties as assigned by the office manager, ensuring a smooth and efficient operation
Requirements:
- High school diploma or equivalent required
- 1-2 years of experience in a medical office setting preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Accuracy and attention to detail, with a focus on patient confidentiality and security
- Basic computer skills, with proficiency in Microsoft Office and other software applications
What We Offer:
- Competitive hourly rate of $19-21
- Opportunity to work in a dynamic and growing medical practice
- Professional development and growth opportunities
- A supportive and collaborative team environment
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