Office Assistant
3 weeks ago
We are seeking a highly organized and detail-oriented Office Assistant to provide front-desk support for clinical intake operations at NYU Langone Hospital. The successful candidate will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth intake process.
Key Responsibilities- Provide reception assistance, including greeting patients, answering calls, and directing inquiries to the appropriate staff member.
- Screen telephone callers, handle calls, take messages, and direct callers to the proper individual or area.
- Schedule routine appointments and follow-ups for visits and procedures that do not require pre-authorization.
- Collect and complete patient-related documents, including insurance information and demographic data.
- Assist patients in enrolling in Patient Secure, if necessary, and verify demographic information on subsequent visits.
- Collect co-pays and balances owed to the institution and scan necessary documents into the intake system.
- Monitor the intake work queue for timely completion and ensure that all necessary procedures and diagnosis coding are utilized in the pre-certification and verification process.
- High School diploma or equivalent required.
- Excellent organizational, interpersonal, and verbal and written communication skills.
- Strong customer service skills and ability to complete multiple tasks efficiently.
- Knowledge of Microsoft Office, database, and internet applications.
- Light, accurate keyboarding skills.
- 6 months of experience in a physician practice office setting.
- Knowledge of medical terminology and EPIC Ambulatory.
NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We require applications to be completed online.
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