Associate Patient Care Coordinator
3 weeks ago
Opportunities with Optum
Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut.
Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best.
Support the teams in meeting financial, clinical and service goals.
Schedule:
Monday-Thursday 10:00 am to 6:00pm EST; Friday 9:00am to 4:00 pm EST; and rotating Saturdays from 8:00am to 12:00pm EST.
The schedule to be determined by the hiring manager upon hire.
Primary Responsibilities:
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- Confirms and schedule appointments
- Follow the Cash Security policy and procedures according to Optum Medical guidelines
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Comfortable working in high pace environment
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
- Comply with administrative policies to ensure quality of care
- All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Performs other duties as assigned
Benefits:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
- High School Diploma or GED
- Intermediate of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or Healthcare related experience
- Ability to travel to other offices if needed for coverage
Preferred Qualifications:
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Bilingual in English & Spanish
Equal Employment Opportunity:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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