Service Manager

3 weeks ago


Cleveland, Ohio, United States Orion Talent Full time
Job Summary

As a Service Manager at Orion Talent, you will be responsible for driving service gross profit objectives, managing operations organization, and maintaining a customer base. You will work with customers to maintain Company's HVAC and electrical systems as contractually obligated. Additionally, you will work with a crew and subs to manage a book of business, manage work profitably, and maintain required paperwork, including weekly reporting.

Key Responsibilities

• Design, estimate, and propose new service projects and upgrades of existing agreements.
• Redeem planned gross profit through management of subordinate organization, delegate, and organize work of others by job description and procedures; help subordinates to agree on objectives.
• Effectively audit and document the performance of subordinates and follow-up.
• Provide job site visits to inspect equipment and equipment rooms to ensure quality performance.
• Instruct, direct, and monitor subordinates in providing materials, directions, tools, and logistical support to the field to maximize output/man-hour.
• Motivate and train subordinates, develop and implement programs to improve the skills of individuals and subordinates as a group.
• Ensure technical capabilities for field force are consistent.
• Forecast workforce, manpower, organizational changes, and vehicle requirements.

Requirements

• At least 3-5 years of HVAC experience as a Service Manager, or Operations Manager.
• 2-3 years in commercial, educational, governmental, or industrial facilities is preferred.
• Strong leadership experience and interpersonal skills.

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