Operations Manager
2 days ago
Job Summary: We are seeking a highly skilled Operations Manager to oversee daily processes, manage inbound requests for services, and ensure the delivery of scope and pricing. The successful candidate will work closely with the General Manager to deploy strategy effectively in the field.
Key Responsibilities:
- Maintain customer relationships through consistent communications and quality assurance.
- Quality control, including first time fix, meeting customer SLAs, and oversight of warehouse operations.
- Coordinate with Dispatch, Warehouse, and Procurement to ensure proper completion of work order assignments.
- Collaborate with Lead Technicians to create and maintain the area on call schedule.
- Hold weekly team meetings with supervisors and technicians, covering company updates and safety topics.
- Interviewing and hiring Technicians and other Operations Based Roles.
- Mentoring and coaching teams to maintain company disciplinary standards.
Requirements:
- 10+ years of field experience.
- Previous experience in service management roles.
- EPA 608 certified to work on refrigerant.
- Ability to work in extreme weather conditions and climb 25ft ladders.
About Helios Commercial Service Partners: We are the industry leader in Multi-Site Mechanical Service, Maintenance, and Installation. We proudly self-perform HVAC, refrigeration, plumbing, and commercial kitchen work for America's top multi-site businesses.
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