Service Operations Manager
3 weeks ago
This position is responsible for managing the service operations organization, maintaining client relationships, and ensuring the redemption of service gross profit objectives. The Service Manager will work with clients to maintain their HVAC and electrical systems as contractually obligated and will manage a team of technicians to provide services profitably and efficiently.
Key Responsibilities- Manage client relationships and expectations to ensure owner satisfaction and redemption of planned gross profit.
- Delegate and organize work of technicians based on client contracts and expectations.
- Direct and monitor technicians in providing materials, directions, tools, and logistical support to maximize billable hours.
- Conduct job site visits to inspect equipment and equipment rooms, evaluate job performance, and provide direction on areas of improvement.
- Interact with owners and client representatives to develop and maintain productive, long-term relationships.
- Effectively lead assigned technicians, providing direction, training, and support needed to complete jobs.
- Support the sales team in their efforts to develop new or additional contracts with customers.
- Redeem, evaluate, or change expenses relative to individual client contracts.
- Make recommendations to the Operations Manager on all matters affecting service operations.
- Forecast workforce, manpower, organizational changes, vehicle requirements, and actual gross profit levels.
- Secure customer renewal agreements with price escalations and renew at least 92% of assigned existing contract base each year.
The ideal candidate will have experience in service operations management, HVAC and electrical systems maintenance, and team leadership. They will be able to manage multiple client relationships, delegate tasks effectively, and provide direction and training to technicians. Strong communication and problem-solving skills are essential for this role.
-
Operations Manager
4 weeks ago
Cleveland, Ohio, United States Helios Commercial Service Partners Full timeJob Summary: We are seeking a highly skilled Operations Manager to oversee daily processes, manage inbound requests for services, and ensure the delivery of scope and pricing. The successful candidate will work closely with the General Manager to deploy strategy effectively in the field.Key Responsibilities:Maintain customer relationships through consistent...
-
Service Operations Manager
3 weeks ago
Cleveland, Ohio, United States Orion Talent Full timeService Manager Job DescriptionAs a Service Manager at Orion Talent, you will be responsible for delivering exceptional service to our customers by managing operations organization and maintaining a customer base. You will work closely with customers to ensure their HVAC and electrical systems are running smoothly, as per contractual obligations....
-
Service Operations Manager
3 weeks ago
Cleveland, Ohio, United States KONE Full timeAt KONE, we are seeking a highly skilled Service Operations Manager to join our team in Cleveland. As a Service Operations Manager, you will be responsible for driving the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety...
-
Service Operations Manager
4 weeks ago
Cleveland, Ohio, United States KONE Full timeService Supervisor Opportunity at KONEWe are seeking a highly skilled Service Supervisor to join our team at KONE in Cleveland. As a Service Supervisor, you will be responsible for driving the service business operations for your territory, working closely with customers and peers to promote a positive culture and achieve safety and quality goals.Key...
-
Field Service Operations Manager
4 weeks ago
Cleveland, Ohio, United States Clean Harbors Full timeAbout the RoleClean Harbors is seeking a Field Service Supervisor to lead the daily operations of our service line crew. This role involves planning, organizing, and coordinating the crew's activities to ensure efficient and safe execution of tasks.Key ResponsibilitiesLead and manage the service line crew to achieve operational efficiency and safetyEnsure...
-
HVAC Service Operations Manager
3 weeks ago
Cleveland, Ohio, United States Blue Collar Full timeJob Title: HVAC Service Manager (Call-by-Call Manager)Location: Cleveland, OhioBase Salary: $85K + Bonuses (Estimated Total Compensation: $115K)RELOCATION PACKAGE AVALIABLEJob Overview: Blue Collar is seeking a dynamic and experienced HVAC Service Manager to oversee and grow our service department. The ideal candidate will have a strong background in running...
-
E-Scooter Fleet Manager
3 weeks ago
Cleveland, Ohio, United States Veo - Operations Careers Full timeJob Opportunity: E-Scooter Delivery DriverWe're seeking a skilled and reliable individual to join our team as an E-Scooter Delivery Driver. As a key member of our operations team, you will play a crucial role in maintaining our fleet of electric vehicles and ensuring the smooth operation of our mobility services.Key Responsibilities:Collect and maintain our...
-
Field Service Operations Manager
3 weeks ago
Cleveland, Ohio, United States Clean Harbors Full timeHepaco, A Clean Harbors Company in Cleveland, OH is seeking a Field Service Operations Manager to lead the daily operations of the service line crew.This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a timely fashion.The...
-
Catering Services Operations Manager
3 weeks ago
Cleveland, Ohio, United States Aramark Full timeJob SummaryAs a Catering Services Supervisor at Aramark, you will be responsible for overseeing the daily operations of our food service team. This includes supervising staff, managing inventory, and ensuring that all food safety protocols are followed.Key ResponsibilitiesSupervise and train food service staff to ensure excellent customer service and...
-
Customer Service Operations Manager
4 weeks ago
Cleveland, Ohio, United States Aramark Full timeJob SummaryAramark Healthcare+ is seeking a Call Center Manager to oversee the Food Service department call center operations for patient dining at Cleveland Clinic supporting regional hospitals in Northeast Ohio.Key ResponsibilitiesHire, train, direct, and develop Customer Service Representatives.Communicate with clients and other departments.Empower, lead,...
-
Operations Manager
1 month ago
Cleveland, Ohio, United States DSV AS Full timeJob Title: Manager, OperationsAt DSV A/S, we are seeking an experienced Manager, Operations to oversee the day-to-day operations of our transportation and logistics division. As a key member of our team, you will be responsible for ensuring the safe, efficient, and cost-effective delivery of goods and services.Key Responsibilities:Manage and oversee all...
-
Operations Manager
1 month ago
Cleveland, Ohio, United States Chick-fil-A Full timeJob SummaryWe are seeking a highly motivated and experienced Operations Manager to join our team at Chick-fil-A. As a key member of our leadership team, you will be responsible for overseeing and driving the success of our restaurant operations, ensuring exceptional customer service and quality standards are met.Key ResponsibilitiesLead and manage a...
-
HVAC Service Technician
4 weeks ago
Cleveland, Ohio, United States Service Experts Full timeUnlock Your Potential as a Commercial HVAC Service TechnicianAt Service Experts, we're committed to excellence in every aspect of our business. As a Commercial HVAC Service Technician, you'll play a vital role in delivering top-notch service to our customers, ensuring their comfort and satisfaction.Key Responsibilities:Diagnose and repair commercial HVAC...
-
Service Manager
3 weeks ago
Cleveland, Ohio, United States Orion Talent Full timeJob SummaryAs a Service Manager at Orion Talent, you will be responsible for driving service gross profit objectives, managing operations organization, and maintaining a customer base. You will work with customers to maintain Company's HVAC and electrical systems as contractually obligated. Additionally, you will work with a crew and subs to manage a book of...
-
IT Manager
3 weeks ago
Cleveland, Ohio, United States ProForce Tech Full timeJob Description: IT Manager (Operations / Project Management)Location: Cleveland, Ohio (onsite for the first 3 months - after moves to hybrid model)Type: direct hire with great perksSalary: 130,000 BaseOverviewWe are seeking an experienced Infrastructure IT Manager (Operations) to join our clients rapidly growing team. This is a brand new role within the...
-
Operations Manager
4 weeks ago
Cleveland, Ohio, United States J.B. Hunt Transport Full timeAs a key member of our team, you will be responsible for ensuring the safe and timely movement of freight, load assignment, and providing exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Manage a team of drivers, ensuring...
-
Restaurant Operations Manager
1 month ago
Cleveland, Ohio, United States IHOP Full timeRestaurant Manager Job DescriptionWe are seeking a skilled Restaurant Manager to oversee the daily operations of our IHOP restaurant. The ideal candidate will have a strong background in food service management and a passion for delivering exceptional customer experiences.Key Responsibilities:Maintain high-quality menu offerings and ensure efficient...
-
Parking Operations Manager
4 weeks ago
Cleveland, Ohio, United States Platinum Parking Full timeParking Operations ManagerAt Platinum Parking, we are seeking a highly skilled Parking Operations Manager to oversee the daily operations of our parking facilities. The ideal candidate will have a strong background in parking management, revenue control, and customer service.Key Responsibilities:Ensure that all facilities operate in accordance with company...
-
Accounting Operations Manager
3 weeks ago
Cleveland, Ohio, United States Millennia Housing Management Full timeJob DescriptionAt Millennia Housing Management, we are seeking a highly skilled Accounting Operations Manager to join our team. This role is responsible for planning and directing the accounting operational functions, assisting with the budget and forecasting process, and managing the accumulation and consolidation of financial data for internal and external...
-
Parking Operations Manager
4 weeks ago
Cleveland, Ohio, United States Platinum Parking Full timeParking Operations ManagerPlatinum Parking is a full-service parking management and consultation company that puts people first - employees, clients, and customers alike can expect exceptional service that meets individual needs. We are seeking a Parking Operations Manager to oversee the daily operations of our facilities, ensuring that all locations are...