HVAC Service Manager

4 weeks ago

Cleveland, Ohio, United States The Brewer-Garrett Company Full time
Job Description

Brewer-Garrett is a facility solutions company dedicated to making buildings more energy-efficient through HVAC design, electrical upgrades, and building automation systems design and installation, maintenance, and repair. We are a solution-based business with a proven track record of saving our clients' money through reduced energy usage while improving their overall carbon footprint.

As a Service Manager, you will be responsible for redeeming service gross profit objectives, managing operations organization, and maintaining client base. You will work with clients to maintain their HVAC and electrical systems as contractually obligated. Additionally, you will work with technicians to manage a book of business, manage work profitably, and maintain required paperwork, including weekly reporting.

Key Responsibilities:

  • Redeem planned gross profit through management of client expectations, ensuring owner satisfaction through supervision of and instruction to assigned team of technicians and service performance.
  • Delegate and organize work of technicians based on client contracts and expectations. Direct and monitor technicians in providing materials, directions, tools, and logistical support to other technicians to maximize billable hours.
  • Interact with owners and client representatives to develop and maintain productive, long-term relationships; complete annual evaluations with clients.
  • Effectively lead assigned technicians, providing direction, training, and support needed to complete jobs; provide regular feedback on performance, address areas of needed improvement with constructive feedback, and motivate and monitor employee morale through frequent engagement.
  • Support the sales team in their efforts to develop new or additional contracts with customers.
  • Redeem, evaluate, or change expenses relative to individual client contracts.
  • Make recommendations to the Operations Manager on all matters affecting service operations; analyze workforce data, budgets, client feedback, technician performance, personal observations, etc.
  • Forecast workforce, manpower, organizational changes, vehicle requirements, and actual gross profit levels. Work with the service team manager and operations manager to establish guidelines to determine and assess crew size based on client base. Make recommendations on changes based on annual operating plan, performance against plan, and need.
  • Secure customer renewal agreements with price escalations; renew at least 92% of assigned existing contract base each year.
  • Promptly respond to notices of cancellation and attempt to salvage the client.

Requirements:

  • Minimum of 5 years of experience as a Service Technician, Service Manager, Project Sales Rep, or Operations Manager.
  • Experience managing commercial accounts and working in commercial, educational, governmental, or industrial facilities; minimum of 5 years of experience preferred.

Knowledge, Skills & Abilities:

  • Basic knowledge of HVAC service industry.
  • Strong understanding of account management preferred.
  • Proficient user of Microsoft Office suite; highly proficient in the use of Excel and other software used in the service industry.
  • Excellent mathematic skills in order to perform the duties of this role, including but not limited to, reviewing or preparing budgets, workforce analysis, and other job-related documents.
  • Strong communication skills (oral and written); must be able to effectively relay information to various audience groups, including clients, managers, leadership, colleagues, and business associates; must be able to prepare professional written communications (emails, documents, etc.).
  • Strong interpersonal skills; ability to foster and maintain positive working relationships with individuals internal and external to the company and from various backgrounds.
  • Strong leadership skills; ability to direct, train, and supervise others; ability to motivate and develop others, manage performance, and foster a collaborative team environment.
  • Highly collaborative and focused on sharing details routinely and consistently with team members.
  • Self-managing, able to work autonomously when necessary and effectively integrate with project teammates to meet deadlines and expectations.
  • Demonstrate a persistent optimism and the ability to navigate challenges in a way that produces value, exceeds expectations, and promotes company success.
  • Demonstrate the ability to approach new and demanding situations with innovation and determination.
  • Operate at a high level of speed and productivity, be sensitive to time and cost factors associated with their expertise, project budgets, and company-wide financial goals.
  • Strong organization skills with the ability to self-motivate and prioritize tasks; must be able to effectively manage own schedule with limited oversight.
  • Excellent analytical skills; ability to analyze data and relay trends and potential outcomes; ability to evaluate problems and identify resolutions; good negotiation skills.
  • Must demonstrate professionalism and tact in all interactions.
  • Ability to maintain satisfactory attendance.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Work is performed mostly in office settings. Some outdoor work is required in the inspection of client locations. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and smell. The employee may occasionally lift and move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to drive to and from business appointments and job sites.
  • Must be able to climb ladders to access equipment.
  • Must be willing and able to open mechanical equipment and visually inspect operation, subject to proper training and safety requirements.

BG is proud to be an EOE and Drug-Free Workplace. Brewer-Garrett is an equal opportunity employer, all qualified job applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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