IT Service Desk Manager

4 weeks ago


Cleveland, Ohio, United States Emerald Resource Group Full time
Job Title: IT Service Desk Manager

Emerald Resource Group is seeking an experienced IT Service Desk Manager to lead our help desk team in delivering exceptional technical support to our clients. As a key member of our team, you will be responsible for managing and supporting a team of help desk technicians, maintaining relationships with team members and customers, and creating a positive team culture.

Key Responsibilities:
  • Manage and support a team of help desk technicians
  • Maintain relationships with team members and customers
  • Create and support a team culture
  • Train team members in company procedures and best practices
  • Monitor and manage the escalation of service tickets
Requirements:
  • 4-year degree in a Technical or Business field
  • 5+ years of experience as an IT Service Manager or senior Support Technician
  • Familiarity with Microsoft 365 and Windows Server operating systems
  • Excellent organization and leadership skills
  • Outstanding communication abilities
About Emerald Resource Group:

We are a leading IT recruiting agency with over 25 years of experience. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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