Service Delivery Manager

3 weeks ago


Cleveland, Ohio, United States Orion Talent Full time

Service Manager Job Summary

Orion Talent is seeking a skilled Service Manager to oversee the delivery of exceptional customer service and technical expertise in HVAC and electrical systems. As a key member of our team, you will be responsible for driving business growth, managing operations, and maintaining a loyal customer base.

Key Responsibilities:

  • Develop and implement strategies to drive gross profit objectives and improve operational efficiency.
  • Lead and manage a team of service technicians to ensure timely and quality service delivery.
  • Maintain a strong customer focus and resolve any service-related issues promptly.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • 3-5 years of experience in HVAC service management or a related field.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and problem-solving skills, with the ability to resolve complex issues.
  • Knowledge of HVAC and electrical systems, with a focus on customer service and technical expertise.


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