Service Delivery Manager
3 weeks ago
Service Manager Job Summary
Orion Talent is seeking a skilled Service Manager to oversee the delivery of exceptional customer service and technical expertise in HVAC and electrical systems. As a key member of our team, you will be responsible for driving business growth, managing operations, and maintaining a loyal customer base.
Key Responsibilities:
- Develop and implement strategies to drive gross profit objectives and improve operational efficiency.
- Lead and manage a team of service technicians to ensure timely and quality service delivery.
- Maintain a strong customer focus and resolve any service-related issues promptly.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
- 3-5 years of experience in HVAC service management or a related field.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and problem-solving skills, with the ability to resolve complex issues.
- Knowledge of HVAC and electrical systems, with a focus on customer service and technical expertise.
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