Hybrid Technology Operations Specialist
5 days ago
We are committed to creating the most respected expert technology solutions and recruitment company bar none, by treating our people better than any other business. We will be your dedicated career coach; giving you honest advice, helping you find the best opportunities and much more.
This Contract Role as a Hybrid Technology Operations Specialist in a leading financial institution will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer-facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. Our company's role can be fast-paced, demanding, and rewarding work that is critical to ensuring the health of our technology systems and business needs.
Key Responsibilities:
- Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
- Remediate systems & application issues in these environments.
- Escalate in a timely manner following guidelines developed within the department, to appropriate next level of support
- Accurately report incidents to management
- Learn and execute triage, escalation protocol, and recovery procedures per application/business area
- Utilize monitoring systems and company tools to ensure system stability while guaranteeing all incidents are acknowledged in a timely and efficient manner
- Learn specific application flows and general functionality by application
- Process hardening. Identify and implement process improvements
- Document timeline of events for incident reporting and postmortem
Requirements:
- Basic proven Linux knowledge
- Experience with incident/issue management systems and process
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
- Established communication pattern/experience with internal and external customers; regional, local, in-person, and/or virtual
- Cloud platform experience
Benefits:
We offer a rich benefit plan to our W2 employees. We offer five health plan options and a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and 401(k) Savings Plan. We subsidize the health and dental premium for the employee.
We are committed to helping you develop your skills and experience. Our unrivaled reputation for quality is demonstrated through our Inavero Best of Staffing award that was won due to the feedback from our own clients and candidates. We also love to socialize and have fun so we have regularly scheduled parties and events for you to unwind and network with fellow consultants.
We are committed to helping you position yourself appropriately in the market. By leveraging the latest market and compensation data available, you can rest assured that you are getting more than just an informed opinion. You are getting the Solving IT Experience.
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