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Technology Operations Specialist
2 months ago
We are seeking a highly skilled Technology Operations Specialist to join our team at CME Group. As a key member of our operations team, you will be responsible for providing day-to-day support of our electronic trading and clearing applications.
Key Responsibilities- Monitor all customer-facing environments, including production, certification, new release, and disaster recovery, within the Clearing & Trading business units.
- Remediate systems and application issues in these environments.
- Escalate incidents in a timely manner, following established guidelines, to the appropriate next level of support.
- Accurately report incidents to management.
- Learn and execute triage, escalation protocol, and recovery procedures per application/business area.
- Utilize monitoring systems and company tools to ensure system stability at all times and ensure all incidents are acknowledged in a timely and efficient manner.
- Learn specific application flows and general functionality by application.
- Process hardening: identify and implement process improvements.
- Document timeline of events for incident reporting and post-mortem.
- Basic proven Linux knowledge.
- Experience with incident/issue management systems and process.
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers; regional, local, in-person, and/or virtual.
- Cloud platform experience.
CME Group is the world's leading derivatives marketplace. We are a global organization with a diverse team of experts who inspire and support each other. We invest in our employees' success and provide opportunities for growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
