Rehabilitation Services Coordinator

2 weeks ago

Lawrenceville, Georgia, United States Resurgens Orthopaedics Full time
POSITION SUMMARY

The Rehabilitation Services Coordinator plays a crucial role in delivering outstanding client support. This position involves welcoming patients, ensuring all necessary documentation is completed, managing appointment scheduling, verifying insurance details, handling worker's compensation authorizations, responding to phone inquiries, and collecting payments due at the time of service.


KEY RESPONSIBILITIES
  • Warmly greets and assists patients during check-in, keeping both staff and patients informed of any delays.
  • Guides new patients through the completion of consent forms, clarifies insurance benefits, and makes necessary adjustments to patient accounts.
  • Digitally records all new or updated patient information, including identification, insurance details, referrals, and payment records.
  • Confirms rehabilitation benefits and accurately documents this information both on paper and within the electronic system.
  • Communicates financial obligations to patients and collects any required payments, including deductibles, co-pays, and outstanding balances.
  • Coordinates with workers' compensation representatives to secure authorization for rehabilitation sessions and documents this information appropriately.
  • Inputs billing details for each patient in accordance with guidelines for workers' compensation and motor vehicle accident cases.
  • Schedules initial and follow-up appointments with the appropriate rehabilitation professionals.
  • Keeps patients informed in the waiting area regarding any delays in clinician or MRI schedules.
  • Follows up with patients who miss appointments and notifies relevant parties of any no-shows related to workers' compensation cases.
  • Manages cash drawer and petty cash reconciliations.
  • Performs additional tasks as assigned.

ADDITIONAL RESPONSIBILITIES
  • Maintains a clean and organized front desk and waiting area.
  • Assists with back-office tasks such as cleaning, laundry, and organization as needed.

QUALIFICATIONS
  • High School diploma or equivalent.
  • Minimum of one year experience in customer service or reception, ideally within a healthcare setting.

SKILLS AND ABILITIES
  • Proficient in operating a multi-line phone system.
  • Basic computer literacy.
  • Exceptional customer service skills.
  • Clear and concise communication abilities in both written and verbal formats.
  • Strong organizational skills with meticulous attention to detail.
  • Ability to follow instructions effectively, whether written, oral, or visual.
  • Capacity to manage multiple tasks simultaneously.
  • Proven conflict resolution skills.

PHYSICAL REQUIREMENTS

This role requires regular use of standard office equipment, including computers, telephones, and printers. Employees must be able to sit, stand, walk, reach, and communicate effectively. Occasional lifting of up to 50 pounds may be necessary, with frequent lifting of items weighing up to 25 pounds.


WORK ENVIRONMENT

Employees may encounter exposure to infectious diseases while interacting with patients and their families. The work environment may also include exposure to wet conditions, mechanical parts, and moderate noise levels.

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