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Manager of Technical Services
2 months ago
At Church & Dwight, we are driven by a collective energy and ambition. We are a company that genuinely values our employees, our products, our consumers, and the environment. Our unique and informal culture promotes courage, determination, and collaboration, allowing each team member the freedom to take responsibility and ownership. Together, we share a passion for hard work, innovation, and pushing boundaries.
Role Summary
As a Technical Service Manager, you will provide essential technical support to regional sales teams, key influencers, and distributors. You will act as a commercial and technical representative for Arm & Hammer Animal Nutrition, managing relationships with dairy stakeholders and their networks.
Key Responsibilities
- Deliver support aligned with established sales objectives to drive accelerated growth in the region.
- Collaborate with Marketing, Sales, Product Management, and R&D teams to ensure support activities are in sync with Functional Group Initiatives.
- Provide on-farm customer assistance as coordinated by the sales organization.
- Log and respond to technical customer inquiries effectively.
- Conduct technical troubleshooting and resolve customer issues.
- Develop and facilitate internal and external technical training for customers.
- Design and implement product demonstration trials on farms.
- Engage with other Technical Services managers to promote collaborative idea sharing.
- Willingness to travel up to 60% of the time.
- PhD in Dairy Nutrition or a DVM with substantial training/experience in dairy nutrition.
- A minimum of five years of experience in technical support within the industry or academia, focusing on dairy cattle production.
- Expertise in Gut Health Management is preferred.
- Experience in product development is advantageous.
- A proven history of working effectively in a team-oriented environment.
- Excellent written and verbal communication skills, with the ability to deliver professional presentations and proposals to both internal and external stakeholders.
- Demonstrated ability to cultivate and maintain strategic customer relationships, manage multiple priorities, and work independently.
- Proficient in using CNCPS Model-based software (e.g., AMTS, NDS) and other ration formulation programs.
- Familiarity with DairyCOMP 305 or similar dairy record systems is preferred.
- Strong computer skills, including proficiency in MS Office.