Customer Support Specialist

5 days ago


Aberdeen Proving Ground, Maryland, United States S2Technologies Full time
Job Description

Job Summary:

S2Technologies is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to customers via various communication channels.
  • Issue Resolution: Troubleshoot and resolve technical issues related to hardware, software, and network operations.
  • Documentation: Accurately document all customer interactions and technical issues in our ticketing system.
  • Collaboration: Work closely with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Knowledge Sharing: Stay up-to-date with the latest technologies and best practices in the industry, and share knowledge with colleagues to improve team performance.

Requirements:

  • Experience: 1-2 years of experience in a helpdesk or technical support role.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certifications: CompTIA A+ or equivalent certification.
  • Security Clearance: Secret clearance required.
  • Other Requirements: Ability to work in a fast-paced environment, excellent communication and problem-solving skills, and a strong attention to detail.

What We Offer:

S2Technologies is an equal-opportunity employer committed to creating an inclusive and diverse work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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