Customer Support Specialist
5 days ago
Job Summary:
S2Technologies is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to customers via various communication channels.
- Issue Resolution: Troubleshoot and resolve technical issues related to hardware, software, and network operations.
- Documentation: Accurately document all customer interactions and technical issues in our ticketing system.
- Collaboration: Work closely with internal teams to resolve complex technical issues and improve overall customer satisfaction.
- Knowledge Sharing: Stay up-to-date with the latest technologies and best practices in the industry, and share knowledge with colleagues to improve team performance.
Requirements:
- Experience: 1-2 years of experience in a helpdesk or technical support role.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications: CompTIA A+ or equivalent certification.
- Security Clearance: Secret clearance required.
- Other Requirements: Ability to work in a fast-paced environment, excellent communication and problem-solving skills, and a strong attention to detail.
What We Offer:
S2Technologies is an equal-opportunity employer committed to creating an inclusive and diverse work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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