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Technical Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Booz Allen Hamilton. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting services to clients via phone, email, and in-person.
- Analyze and resolve technical issues related to hardware, software, and network systems.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- 8+ years of experience in a professional IT environment.
- 8+ years of experience with providing client-facing help desk support for Windows-based systems.
- Knowledge of E-Mail Entitlement Management, desktop imaging, Remedy, Service Now, and Active Directory.
- Secret clearance.
- Bachelor's degree.
- Security+ Certification.
Preferred Qualifications:
- Possession of excellent oral and written communication skills.
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation:
At Booz Allen Hamilton, we offer a comprehensive benefits package that includes health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
Salary at Booz Allen Hamilton is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172, annualized USD.
Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment:
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
