Reservations Manager
5 days ago
We are seeking a highly skilled and experienced leader to join our Rooms leadership team at Sofitel Philadelphia.
Key Responsibilities:
- Provide managerial support to the Reservations team and assist with daily operational duties as needed.
- Lead by example and consistently demonstrate a luxury service culture standard that contributes positively to the team and Sofitel's Brand Vision and Mission.
- Assist with administrative and floor support in the Reservations department, ensuring appropriate staffing levels and recommending staffing adjustments to meet forecasted business volumes.
- Manage all Upsell programs and commissions for third-party vendors.
- Maintain employee morale and engagement through various programs and initiatives.
- Promote and lead a service-driven, results-driven work environment with effective Standard Operating Procedures (SOPs) to drive up Guest Satisfaction scores.
Requirements:
- A passion for hospitality and luxury customer service.
- Minimum of 3 years of previous Rooms management experience, including Guest Service and/or Reservations management experience in a luxury hotel setting.
- Knowledge of Opera Property Management System is an asset.
- Excellent communication, organizational, and problem-solving skills to lead and manage the Reservations team effectively.
- An ability to work under pressure while maintaining a sense of poise and professionalism.
- A can-do, positive attitude that enables, empowers, and inspires others.
- An ability to naturally engage with guests and show empathy, with genuine care and concern for both the well-being of our guests and fellow team members.
- A desire to learn and grow in a fast-paced, challenging, and exciting environment.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Previous experience in a similar leadership role is an asset.
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