Reservations Manager

5 days ago


Philadelphia, Pennsylvania, United States SOFITEL Full time
Job Description

We are seeking a highly skilled and experienced leader to join our Rooms leadership team at Sofitel Philadelphia.

Key Responsibilities:

  • Provide managerial support to the Reservations team and assist with daily operational duties as needed.
  • Lead by example and consistently demonstrate a luxury service culture standard that contributes positively to the team and Sofitel's Brand Vision and Mission.
  • Assist with administrative and floor support in the Reservations department, ensuring appropriate staffing levels and recommending staffing adjustments to meet forecasted business volumes.
  • Manage all Upsell programs and commissions for third-party vendors.
  • Maintain employee morale and engagement through various programs and initiatives.
  • Promote and lead a service-driven, results-driven work environment with effective Standard Operating Procedures (SOPs) to drive up Guest Satisfaction scores.

Requirements:

  • A passion for hospitality and luxury customer service.
  • Minimum of 3 years of previous Rooms management experience, including Guest Service and/or Reservations management experience in a luxury hotel setting.
  • Knowledge of Opera Property Management System is an asset.
  • Excellent communication, organizational, and problem-solving skills to lead and manage the Reservations team effectively.
  • An ability to work under pressure while maintaining a sense of poise and professionalism.
  • A can-do, positive attitude that enables, empowers, and inspires others.
  • An ability to naturally engage with guests and show empathy, with genuine care and concern for both the well-being of our guests and fellow team members.
  • A desire to learn and grow in a fast-paced, challenging, and exciting environment.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  • Previous experience in a similar leadership role is an asset.


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