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Guest Services Manager

2 months ago

Philadelphia, Pennsylvania, United States Concord Hospitality Full time

Join Our Team as a Front Desk Supervisor

At Concord Hospitality, we are in search of dedicated associates and leaders who possess a genuine passion for serving others. As a Front Desk Supervisor, you will be at the heart of our hotel, engaging with guests and leading a cohesive team committed to delivering exceptional service while upholding all brand and company standards.

Your role is crucial in shaping the overall guest experience. Your proactive, responsive, and caring nature will significantly enhance our guests' stay.

Key Responsibilities:

  • Deliver the highest quality of service to our customers consistently.
  • Efficiently check guests in and out with a friendly demeanor.
  • Manage guest mail and messages according to established protocols.
  • Acquire comprehensive knowledge of hotel staff, room locations, rates, amenities, and sales strategies.
  • Process reservation requests promptly.
  • Answer the switchboard following proper telephone etiquette.
  • Allocate rooms and accommodate special requests.
  • Assist in monitoring room availability and collaborate with management on yield management and restrictions.
  • Oversee safe deposits by guests in accordance with established procedures.
  • Maintain a clean and presentable lobby and front desk area.
  • Be well-versed in emergency and security protocols.

Why Work with Us?

We offer competitive wages and a comprehensive benefits package for full-time associates, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted room rates at Concord-managed hotels. We also prioritize training, development, and career advancement opportunities.

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to create a positive work environment where every associate is valued and respected.

At Concord, you will be part of a culture that emphasizes the importance of our associates. Our Associate First policy reflects our commitment to your well-being and development.

We engage with our associates through various activities to foster a sense of community and demonstrate our care for you.

If you take pride in your work and are dedicated to exceeding guest expectations, we encourage you to consider this opportunity.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.