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Reservations and Sales/Marketing Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Sonesta Hotels Full time
Job Summary

We are seeking a highly motivated and organized Reservations and Sales/Marketing Coordinator to join our team at Sonesta Hotels. The successful candidate will be responsible for coordinating group reservations, sales, and marketing efforts to drive revenue growth and enhance the guest experience.

Key Responsibilities
  • Group Reservations and Sales: Process group reservation requests, changes, and cancellations, ensuring accurate inventory management and stay dates.
  • Inventory Management: Balance inventory daily and ensure accurate rooming lists and billing.
  • Marketing and Promotions: Coordinate with the Director of Sales and Marketing to develop and implement marketing plans, including social media, advertising, and public relations.
  • Customer Service: Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Administrative Tasks: Manage internal blogger and media influencer requests, maintain the image library, and update the email database as needed.
  • Reporting and Analysis: Prepare and analyze reports to track sales, revenue, and customer satisfaction.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2+ years of experience in a hotel sales coordinator position preferred.
  • Skills: Proficient in Delphi, OPERA Database software, and Microsoft Office programs. Excellent communication and problem-solving skills.
  • Language: Fluency in English required.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • 401(k) Retirement Plan: Company-matched retirement savings plan.
  • Paid Vacation and Sick Days: Generous paid time off policy.
  • Sonesta Hotel Discounts: Discounts on hotel stays and services.
  • Education Assistance: Support for continuing education and professional development.
  • Paid Parental Leave: Comprehensive parental leave policy.
  • Company Paid Life Insurance: Company-paid life insurance policy.
  • Company Paid Short Term and Long Term Disability Insurance: Company-paid disability insurance policy.
  • Various Employee Perks and Discounts: Access to exclusive employee discounts and perks.