Customer Engagement Representative

1 week ago


Fenton, Missouri, United States Heritage Distribution Full time
Job Overview

At Heritage Distribution, we provide a comprehensive benefits package including company-sponsored life insurance, disability coverage, a 401k plan with company matching, and paid time off starting from your first day. Additionally, you will have the opportunity to earn quarterly and annual performance bonuses based on sales achievements.

The Sales Support Specialist is responsible for a range of customer service, sales, and inventory management tasks related to the distribution and delivery of HVAC equipment, components, and supplies.

Key Responsibilities:

  • Deliver exceptional customer service to our contractor partners.
  • Process sales transactions and other related activities in-store.
  • Handle and fulfill telephone orders efficiently.
  • Participate in ongoing training to enhance and maintain in-depth product knowledge.
  • Ensure cleanliness and organization of work and storage areas.
  • Interact with customers and team members with fairness, honesty, and respect.
  • Demonstrate our commitment to outstanding customer service and ethical business practices consistently.

Qualifications:

  • 1-3+ years of experience in the HVAC industry; field experience is preferred.
  • Proficient in basic computer applications (MS Office).
  • Strong listening skills.
  • Effective verbal and written communication abilities.
  • Excellent organizational and motivational skills.


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