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Customer Service Representative

2 months ago

Fenton, Missouri, United States Planet Fitness - Midwest Management Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness - Midwest Management Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Member Engagement: Greet members, prospective members, and guests, providing a warm and welcoming experience.
  • Front Desk Operations: Handle all front desk activities, including checking members into the system, new member sign-ups, and facilitating updates to member accounts.
  • Customer Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a positive and safe environment for members.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related setting.
  • Basic Computer Proficiency: Familiarity with basic computer software and systems.
  • Passion for Fitness and Health: A genuine interest in fitness and health, with a desire to support members in achieving their wellness goals.
  • Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
  • Punctuality and Reliability: A strong commitment to being on time and reliable, with a focus on meeting deadlines and delivering results.
Physical Demands
  • Standing and Walking: Continual standing and walking during shifts, with occasional lifting of up to 50 pounds.
  • Talking and Communication: Continual talking in person or on the phone during shifts, with a focus on clear and effective communication.