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Customer Service Representative

2 months ago

Fenton, Missouri, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous customer service experience preferred.
  • Basic Computer Proficiency: Basic computer skills and knowledge of software applications.
  • Passion for Fitness: A passion for fitness and health is essential.
  • Positive Attitude: An upbeat and positive attitude is required.
  • Punctuality and Reliability: Punctuality and reliability are must-haves.
  • Exceptional Customer Service Skills: Exceptional customer service skills, including the ability to interact in a positive and professional way with members and co-workers.
  • Strong Listening Skills: Strong listening skills with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education: High School diploma or GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
Compensation

$12.50 per hour