Customer Service Associate- Quote Team

2 days ago

Pasadena, Texas, United States Emerson Group Full time
Job Description

Are you a motivated and detail-oriented individual looking for a challenging role in customer service? Emerson is seeking a Customer Service Associate to join our Quote Team. In this position, you will be responsible for facilitating and coordinating all service projects, ensuring customer satisfaction from request of quotation to delivery. You will work closely with the operations team to schedule work and ensure material sourcing plans support customer promise dates.

Key Responsibilities:
  • Execute and enter parts quotes, including price review, delivery, release, and work scope/planning activities.
  • Work closely with the operations team to schedule work and ensure material sourcing plans support customer promise dates.
  • Facilitate technical questions and answers between customers, Emerson engineering resources, and other stakeholders.
  • Communicate with the sales channel and service center team while ensuring that expectations and commitments are met consistently and within acceptable time frames.
  • Source, procure, and expedite parts and materials needed and forecast needs for peak periods.
  • Negotiate with vendors and suppliers to ensure the best price for required delivery and research/develop sources and alternatives when necessary.
  • Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advise sales channels/customer of delays.
  • Adhere to all safety, quality, company rules, and regulations and participate in Safety, Quality, and Activities Committees.
  • Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards.
Requirements:
  • High School Graduate/GED
  • 1 year customer service experience
  • Excellent written and verbal communication skills
  • Strong customer service, time management, problem-solving, organizational, interpersonal, and multi-tasking abilities
  • Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
  • Legal authorization to work in the United States
Preferred Qualifications:
  • Associate's or Bachelor's Degree in a related field
  • Prior experience with process controls, technical, industrial, mechanical, manufacturing, or related industries
  • Experience with a Relational Database Management System (such as Oracle)
About Emerson

Emerson is a global leader in automation technology and software. We help customers in critical industries like life sciences, energy, power, and renewables, chemical, and advanced factory automation operate more sustainably while improving productivity, energy security, and reliability. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We prioritize work-life balance and offer flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. At Emerson, we are committed to providing a workplace free of any discrimination or harassment.

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