Customer Service Team Lead
7 days ago
The Customer Support Supervisor is a key role in our organization, responsible for leading and supervising a team of Customer Care Specialists to deliver exceptional customer service and support. This role requires a strong leader who can motivate and develop their team to meet and exceed performance metrics, while also focusing on meeting company sales goals.
Key Responsibilities:
- Supervise and lead a team of Customer Care Specialists to ensure performance metrics are met and company policies and procedures are followed.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain ongoing communication with team members and promote company service initiatives.
- Provide coaching and feedback to team members to improve their skills and performance.
- Evaluate and address customer complaints and issues in a timely and professional manner.
- Collaborate with other teams and departments to achieve business objectives and support sales growth.
- Travel to business partner/customer sites to support business objectives and provide customer support.
Requirements:
- A minimum of an Associate Degree required, BA/BS preferred.
- 3+ years of customer service or inside sales experience in a B2B setting, preferably working with technical products.
- 2+ years of supervisory experience preferably in an inside sales environment.
- Excellent communication, organizational, telephone, and computer skills.
- Experience with CRM software preferred.
About Biter & Associates:
Biter & Associates is a direct-hire recruiting firm that specializes in placing top talent in various industries. We are committed to providing exceptional service to our clients and candidates. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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