Customer Service Representative
1 month ago
This position is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will have strong problem-solving skills, be able to work independently, and have excellent communication and analytical skills.
Key Responsibilities
- Report customer satisfaction metrics to management.
- Deliver high-quality performance reports to customers.
- Summarize customer feedback and ratings.
- Review order status to ensure timely delivery and customer satisfaction.
- Publish performance reports to customers as required.
- Analyze complex processes and create clear, concise reports.
- Generate quotes for customers and liaise with the Quality Department.
- Manage special projects and de-escalate customer issues.
- Associates degree in business or equivalent work experience.
- Minimum four years of related experience and experience in an ERP system.
- Strong verbal, written, problem-solving, and organizational skills.
- Intermediate to advanced knowledge of Microsoft Office products.
- Ability to work independently and in cross-functional teams.
- Detail-oriented and able to read blueprints and identify product lines.
- Familiarity with rotating equipment and pumps is a plus.
- Experience in planning, materials, and scheduling is required.
- Demonstrated ability to mentor others.
- Bilingual English-Spanish is a plus.
- Must be able to sit for extended periods.
- Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant.
- Must be able to lift and carry up to 10 pounds.
- Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
- Must have manual dexterity and coordination to operate office equipment.
- Must be able to simultaneously manage several objectives and reassign priorities.
- Must be able to read, write, speak, and understand English.
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