Customer Service Representative

3 days ago


Pasadena, Texas, United States Kuraray America , Inc. Full time
Job Title: Customer Service Representative

At Kuraray America, Inc., we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate delivery of products, and coordinating business activities among sales, production, product management, accounting, marketing, logistics, and transportation.

Key Responsibilities:
  • Order entry, processing, and fulfillment: Receive orders from customers and sales personnel, administer SAP, Intranet, and EDI systems, and complete sales order and delivery order entry.
  • Freight control and warehouse management: Negotiate freight rates, arrange carriers, and reconcile consigned inventory.
  • Import/export management: Work with import/export brokers, prepare Canadian customer paperwork, and other export documentation as needed.
  • Other office duties: Perform express mail, follow digitalization processes, and complete end-of-month closing duties.
Requirements:
  • High school diploma or equivalent, preferred associate degree in customer service, logistics, or similar.
  • Minimum 1-3 years of customer service experience in an industrial material or manufacturing-related industry.
  • Minimum 3 years of experience in logistics, shipping, and distribution of packaged or palletized materials.
  • Knowledge of key information systems, including SAP, EDI, SharePoint, and Microsoft Office.
  • Excellent communication skills for effective communication with customers, coworkers, and business associates.
What We Offer:

We offer a competitive compensation package, including base pay and an annual incentive program. Our employees enjoy an attractive healthcare benefits package, including wellness reimbursements, an Educational Reimbursement Plan, and a competitive 401(k) through Fidelity Investments.

Please apply online at [insert link]. Kuraray America, Inc. is an Equal Opportunity Employer AA M/F/disability/protected veteran status.



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