Customer Service Associate
3 days ago
Murray Resources is seeking a highly organized and team-oriented Customer Service Representative to join their team in Pasadena, TX.
This is a temp-to-hire opportunity with room for growth and a full benefits package, including health insurance, vacation, sick time, and retirement plan.
Key Responsibilities:
- Receiving and confirming customer orders
- Order entry into the system
- Assisting the sales department with quotes and customer communication
- Communicating with plant departments, management, and other office personnel
- Administrative duties such as answering phones and greeting visitors
- Organize and follow up on customer service tasks
- Maintain professional and effective phone communication, remaining composed in stressful situations
- Effectively communicate both verbally and in writing
- Ensure accuracy in data entry and report generation
- Maintain a positive, constructive, and cooperative attitude in the workplace
- Keep detailed records of customer interactions, including quotes, inquiries, complaints, comments, and actions taken
- Solve problems and communicate solutions to customers
- Utilize computer skills, including Outlook, Datacor, Excel, and Word
- Multi-task efficiently while analyzing information and responding appropriately
- Be a self-motivated learner with a positive attitude
- Act as a flexible, engaged team player
Requirements:
- Demonstrated organizational, customer service, and follow-up skills
- Strong interpersonal and communication skills
- Problem-solving abilities
- Proficiency in basic computer applications
- Ability to work in a fast-paced environment
- SAP / ERP experience a plus
- Experience in customer service within the chemical industry is a plus but not required
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