Guest Services Coordinator

2 weeks ago


Addison, Texas, United States Highgate Hotels Full time

Position Overview:
The Guest Services Coordinator plays a crucial role in ensuring that all visitors receive exceptional, friendly, and efficient service from the moment they arrive until their departure. This position is vital in enhancing guest satisfaction and optimizing room revenue.

Key Responsibilities:
1. Warmly greet and assist all guests at the front desk, ensuring a welcoming atmosphere.
2. Provide comprehensive support during the check-in process, addressing any inquiries or requests.
3. Maintain a high level of professionalism and courtesy throughout guests' stays.
4. Facilitate smooth check-out procedures, ensuring all guest needs are met.

Goals:
Maximize room occupancy and revenue while delivering outstanding service that reflects the values of Highgate Hotels.



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