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Service Operations Coordinator

2 months ago

Addison, Texas, United States American Flyers Full time

Customer Service Representative

Join a prestigious flight training organization seeking a dedicated Customer Service Representative. This role involves a variety of administrative tasks, including data management, assisting senior leadership, and developing daily schedules for both staff and students.

Key Responsibilities:

  • Provide exceptional customer service through both in-person and telephonic interactions.
  • Support senior management with diverse tasks as needed.
  • Ensure accurate and safe dispatch of all flights.
  • Organize and maintain the daily flight schedule for employees and students.
  • Document customer interactions, manage accounts, and maintain records.
  • Handle a high volume of incoming calls effectively.
  • Identify customer needs and work towards achieving their satisfaction.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving abilities.
  • Ability to work collaboratively in a team setting.
  • Proactive attitude with a commitment to service excellence.
  • Demonstrated experience in customer support.
  • Strong phone etiquette and adaptability to various customer types.
  • Ability to manage multiple tasks and prioritize effectively.
  • High school diploma or equivalent.

Benefits:

  • Opportunities for career advancement based on performance.
  • Comprehensive medical insurance program.
  • 401K plan with company contributions and life insurance.
  • Paid time off for vacations and holidays.
  • Training on company procedures and flight program education provided.
  • Compensation aligned with experience.

Location: Addison, Texas