Technical Support Specialist
6 days ago
Job Summary:
The Technical Support Specialist delivers exceptional customer service through technical support for IT Desktop and Low Voltage Infrastructure services. This includes hardware installation and maintenance, fiber and copper cabling, OS settings, options, and configurations, as well as tier 1 technical troubleshooting and problem resolution. The Specialist collaborates with other Information Services work groups to resolve tickets and follows established escalation processes. These services are provided at Loma Linda University Medical Center and other facilities under minimal supervision.
Key Responsibilities:
- Provide technical support for IT Desktop and Low Voltage Infrastructure services
- Install and maintain hardware and software systems
- Configure and troubleshoot network and system issues
- Collaborate with other teams to resolve technical issues
- Follow established escalation processes
Requirements:
- High School Diploma or equivalent required
- Bachelor's Degree preferred
- One year of IT experience in a large work environment required
- Understanding of modern desktop hardware and operating systems
- Excellent communication and problem-solving skills
Preferred Qualifications:
- BISCI Installer 2 Copper or Fiber certification
- CompTIA A+ certification
- Apple Certified Support Specialist certification
About Loma Linda University Medical Center:
Loma Linda University Medical Center is a leading healthcare provider committed to delivering exceptional patient care and advancing medical education and research. Our core values include compassion, excellence, humility, integrity, justice, teamwork, and wholeness.
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