Complaint Coordinator

2 weeks ago


Gainesville, Florida, United States Yoh Full time
Job Title: Complaint Coordinator

Yoh, a leading staffing agency, is seeking a highly skilled Complaint Coordinator to join our team. As a Complaint Coordinator, you will be responsible for coordinating complaint handling activities to ensure regulatory compliance and customer satisfaction.

Key Responsibilities:
  • Coordinating the receipt, documentation, investigation, and resolution of customer complaints to ensure regulatory compliance and customer satisfaction.
  • Ensuring compliance with federal and international medical device adverse event and incident reporting requirements.
  • Facilitating product correction and removals to ensure regulatory compliance and patient safety.
  • Providing training to employees, sales agents, and customers regarding regulatory requirements for complaint handling, adverse event reporting, corrections, and removals.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree from an accredited institution preferred.
  • Minimum 1 year of experience in document control or record maintenance systems preferred.
  • Minimum 1 year of experience in complaint handling, adverse event reporting, and correcting and removals preferred.
  • Experience with FDA/ISO quality management system regulations preferred.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading staffing agency.
  • A dynamic and supportive work environment.


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