Complaint Resolution Specialist

4 weeks ago


Gainesville, Florida, United States Yoh Services LLC Full time
Job Summary:

The Complaint Coordinator role at Yoh Services LLC involves coordinating complaint handling activities to ensure regulatory compliance and customer satisfaction. This position requires a strong understanding of quality management systems and the ability to facilitate product correction and removals to ensure regulatory compliance and patient safety.

Key Responsibilities:
  • Coordinating the receipt, documentation, investigation, and resolution of customer complaints to ensure regulatory compliance and customer satisfaction.
  • Ensuring compliance with federal and international medical device adverse event and incident reporting requirements.
  • Facilitating product correction and removals to ensure regulatory compliance and patient safety.
  • Providing training to employees, sales agents, sales representatives, and customers regarding regulatory requirements for complaint handling, adverse event reporting, corrections, and removals.
  • Applying company Quality System and federal and international standards.
  • Assisting and supporting other employees, teams, and sales personnel as necessary.
  • Practicing company values.

Requirements:
  • High School Diploma or GED required. Associate and/or bachelor's degree from an accredited institution preferred.
  • Minimum 1 year experience in document control or record maintenance systems preferred.
  • Minimum 1 year of experience in complaint handling, adverse event reporting, and correcting and removals preferred.
  • Experience with FDA/ISO quality management system regulations preferred.
  • Working knowledge of Windows-based office productivity tools.
  • Experience with quality system management software a plus.
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Actively participating as a member of a team to move the team toward the completion of goals.
  • Developing and using collaborative relationships to facilitate the accomplishment of work goals.
  • Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  • Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Establishing courses of action for self and others to ensure that work is completed efficiently.
  • Working in a conscientious, consistent, and thorough manner. Demonstrates concern for thoroughness and accuracy.
  • Clearly conveying information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message.

Why Join Yoh Services LLC?

Yoh Services LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit our website to contact us if you are an individual with a disability and require accommodation in the application process.
  • Complaint Coordinator

    4 weeks ago


    Gainesville, Florida, United States Yoh Full time

    Job SummaryThe Complaint Coordinator will be responsible for coordinating complaint handling activities to ensure regulatory compliance and customer satisfaction. This role requires strong organizational and communication skills, as well as the ability to work effectively in a team environment.Key ResponsibilitiesCoordinate the receipt, documentation,...


  • Gainesville, Florida, United States UF Health Full time

    Job Summary:We are seeking a highly skilled Financial Operations Specialist to join our team at UF Health Physicians. As a key member of our revenue cycle team, you will play a critical role in ensuring the financial integrity of our billing and accounts receivable processes.Key Responsibilities:Billing claims according to Federal/Managed Care rules,...


  • Gainesville, Florida, United States Middleby Full time

    As a key member of the Middleby team, the Warehouse Operations Specialist plays a vital role in ensuring the smooth operation of our warehouse facilities.Under the supervision of the Inventory Lead and Manager, the Warehouse Operations Specialist is responsible for recording and maintaining inventory lists, reviewing paperwork and reports, checking product...


  • Gainesville, Florida, United States Bass Pro Shops Full time

    Job Summary:The Inventory Control Specialist at Bass Pro Shops is responsible for maintaining and promoting accuracy of retail store inventory. This role involves working and reviewing various inventory reports, conducting on-demand inventory audits, and communicating results with store management. The Inventory Control Specialist partners with the sales...


  • Gainesville, Florida, United States NurseCore Full time

    Job OverviewNurseCore is seeking a part-time Client Service Specialist to join our team in Gainesville. As a national leader in home care services, we offer competitive compensation and opportunities for career growth.Key ResponsibilitiesCoordinate home care referrals and ensure proper authorizationAssign qualified personnel to cases and reschedule...


  • Gainesville, Florida, United States University of Florida Full time

    Job SummaryThe University of Florida is seeking an experienced Administrative Specialist II to provide critical administrative support within the Department of Mathematics. This role reports to the Administrative Specialist III and is responsible for personnel and payroll functions, including the processing of appointments, payroll distribution, and ensuring...


  • Gainesville, Florida, United States RTI Surgical® Full time

    Job Summary:RTI Surgical is seeking a Quality Assurance Specialist to provide quality support for the Quality Engineering functions such as manufacturing, sterility assurance, or supplier quality. The ideal candidate will have 3-6 years of experience in quality assurance or quality control and a strong understanding of quality principles and...


  • Gainesville, Florida, United States Exactech Full time

    Job OverviewExactech is seeking a highly skilled Regulatory Specialist to join our team. As a key member of our regulatory affairs team, you will be responsible for ensuring compliance with global regulatory requirements and maintaining overall regulatory compliance for the company.Key ResponsibilitiesRegulatory Submissions: Prepare and maintain FDA...


  • Gainesville, Florida, United States CRH Full time

    Customer Service Director - Outdoor Living SolutionsCultivate a world-class customer service culture that drives business growth as a Customer Service Director at Oldcastle APG, a CRH Company. We're seeking an exceptional leader to oversee our customer service department, ensuring seamless interactions with our valued customers. The ideal candidate will...


  • Gainesville, Florida, United States University of Florida Full time

    Job Summary:The Administrative Specialist II position provides critical administrative support to the Department of Mathematics at the University of Florida. This role reports to the Administrative Specialist III and is responsible for personnel and payroll functions, including appointments, payroll distribution, and ensuring compliance with university and...


  • Gainesville, Florida, United States LifeSouth Full time

    Job Title: Records Specialist Team LeadLifeSouth Community Blood Centers is seeking a patient and consistent individual for a Records Specialist Team Lead position in Gainesville, FL. This role is responsible for coordinating team members and assisting with daily tasks to ensure quality documentation in a timely manner.Responsibilities:Maintain files and...


  • Gainesville, Florida, United States UF Health Full time

    Job Title: Guest Services SpecialistJob Summary:The Guest Services Specialist plays a vital role in ensuring a positive experience for patients, families, and visitors at UF Health. This individual serves as a liaison between guests and hospital staff, providing exceptional customer service and support.Key Responsibilities:Provide high-quality engagement and...


  • Gainesville, Florida, United States Cynet Systems Full time

    Job Title: Medical Billing SpecialistAt Cynet Systems, we are seeking a highly skilled Medical Billing Specialist to join our team. As a Medical Billing Specialist, you will play a critical role in ensuring the timely and accurate transmission of claims to third-party payers.Responsibilities:Facilitate the electronic transmission of claims to third-party...


  • Gainesville, Florida, United States Doorpro America Full time

    Door Pro America, a leading provider of high-quality residential garage doors, is seeking a skilled Customer Service Representative to assist our valued customers. In this role, you will be the primary point of contact for customer inquiries, orders, and concerns. Your exceptional communication skills and ability to multitask in a fast-paced environment will...


  • Gainesville, Florida, United States Doorpro America Full time

    Customer Service Representative OpportunityDoor Pro America, a leading provider of high-quality residential garage doors, is seeking a skilled Customer Service Representative to assist our valued customers. As the first point of contact, you will handle incoming calls and emails, providing accurate and timely information about our products and services.Key...


  • Gainesville, Florida, United States Exactech Full time

    Job OverviewAt Exactech, we are seeking a highly skilled and detail-oriented Associate Customer Account Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, processing orders accurately and efficiently, and ensuring a seamless experience for our customers.Key ResponsibilitiesCustomer Service: Respond...


  • Gainesville, Florida, United States UF Health Full time

    Job SummaryAs a Technical-Cyto Supervisor at UF Health, you will oversee the technical operations in the lab, ensuring the smooth execution of administrative and technical support functions. Your responsibilities will include problem resolution, technical development, procedure implementation, purchasing, and performing analytical procedures when required....


  • Gainesville, Florida, United States Express Employment Professionals Defunct Full time

    Production EngineerAt Express Employment Professionals Defunct, we are seeking a skilled Production Engineer to oversee manufacturing processes, ensure efficiency, and implement continuous improvement initiatives.Key Responsibilities:• Directly address customer and production-related items, including planning and managing the production schedule,...


  • Gainesville, Florida, United States Exactech Full time

    Job OverviewExactech is seeking a highly skilled Clinical Research Associate to join our team. As a key member of our clinical research team, you will be responsible for overseeing assigned clinical research projects to ensure high-quality data is obtained to support regulatory and marketing needs.Key ResponsibilitiesMonitor the progress of clinical studies...


  • Gainesville, Florida, United States Offix LLC Full time

    h1 {color: #00698f;}Supporting Customer Success with Sales ExpertiseAs a Sales Administrator at Offix LLC, you will play a vital role in driving sales growth and customer satisfaction.Key Responsibilities:Customer Outreach: Establish strong relationships with existing customers through regular check-in calls, order supplies, and provide assistance as...