Complaint Coordinator Specialist

4 weeks ago


Gainesville, Florida, United States Yoh Full time
Job Summary

We are seeking a highly skilled Complaint Coordinator to join our team at Yoh. The successful candidate will be responsible for coordinating complaint handling activities to ensure regulatory compliance and customer satisfaction.

Key Responsibilities
  • Coordinate the receipt, documentation, investigation, and resolution of customer complaints to ensure regulatory compliance and customer satisfaction.
  • Ensure compliance with federal and international medical device adverse event and incident reporting requirements.
  • Facilitate product correction and removals to ensure regulatory compliance and patient safety.
  • Provide training to employees, sales agents, and customers on regulatory requirements for complaint handling, adverse event reporting, corrections, and removals.
  • Apply company Quality System and federal and international standards.
  • Assist and support other employees, teams, and sales personnel as necessary.
Requirements
  • High School Diploma or GED required. Associate and/or bachelor's degree from an accredited institution preferred.
  • Minimum 1 year experience in document control or record maintenance systems preferred.
  • Minimum 1 year of experience in complaint handling, adverse event reporting, and correcting and removals preferred.
  • Experience with FDA/ISO quality management system regulations preferred.
  • Working knowledge of Windows-based office productivity tools.
  • Experience with quality system management software a plus.
What We Offer

Yoh offers a competitive pay rate of $32.00/hr DOE and a 2-month contract opportunity with the possibility of extension.


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