Front Desk Coordinator

3 hours ago

Gainesville, Florida, United States DNA Comprehensive Therapy Services LLC Full time
Job Title: Front Desk Receptionist

Come grow with us at Elite DNA Behavioral Health, one of the largest providers of behavioral and mental health services in Florida. We're expanding quickly and believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.

About Us

We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care.

Job Summary

We're seeking a full-time Front Desk Receptionist to join our Gainesville office team. As a Front Desk Receptionist, your primary responsibility will be the daily supervision of the receptionist's staff, ensuring all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.

Key Responsibilities
  • Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  • Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  • Answer all incoming calls and route them to the appropriate staff.
  • Register all patients per registration protocols and collect all documentation.
  • Generate required documents for each patient and ensure all documents are completed in full.
  • Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  • Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
  • Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  • Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
  • Call and remind patient of his/her appointment.
  • Follow up on "no show" patients daily.
  • Communicate patient's problem/complaint to the clinic manager or his/her designee.
Requirements
  • Friendly personality with the desire to work with the public.
  • Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  • Ability to handle multi-functions.
  • Ability to work in a fast-paced office environment.
  • Ability to push, pull, lift, move, and/or carry up to 15 lbs.
  • Ability to perform focused work with close attention to detail.
  • Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
  • Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
  • Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  • Ability to relate to the public regardless of ethnic, religious and economic status.
  • Ability to communicate with people and understand their problems.
  • Must believe in health care with dignity for all.
Education and Experience
  • High school graduate/GED.
  • Formal training from a vocational school in lieu of the above.
  • One year of medical experience from a similar setting.

This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

To apply, visit www.elitedna.com/careers

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