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Senior Rental Representative

1 month ago

Gainesville, Florida, United States Penske Full time
Job Summary:

A Penske Senior Rental Representative is a key role that requires a confident individual with excellent customer service skills, strong interpersonal and telephone skills, and the ability to work in a fast-paced environment. The successful candidate will provide front-line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer accounts, and ensure complete customer satisfaction.

Key Responsibilities:
  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display, or for purchase or rental.
  • Recommend and provide advice on a wide variety of products and services.
  • Answer telephones to provide information and receive orders.
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Inspect and adjust rental items to meet the needs of customers.
  • Explain rental fees, policies, and procedures.
  • Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Requirements:
  • At least 1 year of customer service experience required.
  • Sales experience (retail, consumer, B2B) preferred.
  • High School diploma or equivalent required.
  • Some college or Bachelor's degree preferred.
  • Ability to work at least one day on a weekend required.
  • Basic computer skills including Microsoft Word, Excel, Outlook required.
  • Customer service skills, dealing with people, flexibility, phone skills, team player.
  • Valid driver's license required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.