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Customer Service Representative

2 months ago

Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled Customer Care Representative 2 to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and provide accurate and timely information
  • Document customer contacts and interactions
  • Initiate outbound contacts as necessary
  • Provide online support for applications and systems
  • Utilize available resources to respond to internal and external customer inquiries
Requirements
  • 1-2 years of customer service experience required
  • Computer skills and ability to type
  • High school diploma required; college degree preferred or equivalent work experience
What We Offer
  • Starting hourly rate of $17.00/hr
  • Health, dental, vision, and life insurance
  • Flexible spending account and health savings account
  • 401(k) with company match
  • Vacation, sick time, and paid holidays
  • Tuition reimbursement
  • Employee assistance program
  • Employee discount program
  • Training and development programs
  • Employee rewards program
About Percepta

Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, proactivity, career growth, and diversity.

We take care of our employees and their families, offering competitive compensation and benefits. Our programs promote physical, mental, and financial wellness, and we strive to create a positive and inclusive work environment.