Customer Service Representative

2 days ago


Dearborn, Michigan, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our Dearborn locations. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an outstanding "Judgement Free" member experience.

Key Responsibilities
  • Provide exceptional customer service to members and guests, ensuring a welcoming and comfortable environment.
  • Answer phone calls in a friendly manner and assist callers with various questions.
  • Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone.
  • Must be able to lift 45 pounds.
What We Offer

As a member of our team, you will enjoy a competitive hourly rate of $14.00, medical, dental, and vision insurance benefits (full-time positions only), an employee referral bonus program, and opportunities for growth and development. You will also be eligible for a.50 cent increase after 120 days of active employment and receive a FREE Black Card Membership.

Join our team and be part of a company that cares about bettering the health and wellbeing of our communities. We offer a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. We encourage professional growth and development, make true, lasting connections with coworkers, and create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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