Customer Service Representative
22 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
Some of your key responsibilities will include:
- Greeting members and guests, providing exceptional customer service and making members feel comfortable and welcomed.
- Answering phones in a friendly manner and assisting callers with a variety of questions.
- Checking in members, providing tours of the club, and signing up new members, logging amenities, and communicating updates and billing issues to members and guests.
- Responding to member questions and concerns in a timely and professional manner.
- Regular cleaning of the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
To be successful in this role, you must be able to:
- Be 18 years of age or older.
- Be punctual and reliable.
- Have customer service experience.
- Continually stand and walk during your shift.
- Continually talk to members and potential members in person and on the phone during your shift.
- Lift 45 pounds.
Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your coworkers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of.
Equal Opportunity Employer
Compensation: $14.00 per hour
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