Bilingual Customer Service Representative

2 weeks ago

Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled Bilingual French Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, building trust, and delivering a frictionless customer experience.

Key Responsibilities
  • Provide insightful advice and direct support to customers in need, diagnosing issues and providing resolution with teaching and guidance.
  • Partner with legacy app owners for troubleshooting and resolution.
  • Research and resolve billing or payment issues.
  • Own the customer experience from start to finish, making decisions on whether to escalate or how to address issues.
  • Identify and present out-of-the-box ideas and changes to the team to ensure the program is second to none.
Requirements
  • High school diploma required; Associate or bachelor's degree is a plus.
  • 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
  • Fluent in French and English (both written and verbal).
  • Excellent communication skills - both verbal and written.
  • Savvy with the use of technology, software, and social media applications.
What We Offer
  • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).
About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • Culture of Service - to be treated like you are the customer from day one.
  • Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions.
  • Respect - a team that is accountable, dependable, and gives you their full attention.
  • Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth - lots of learning opportunities for aspiring minds.
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.

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