Bilingual Customer Service Representative

4 weeks ago


Dearborn, Michigan, United States Percepta Full time

Job Title: Bilingual Customer Service Representative

About the Role:

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Percepta. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while utilizing your Spanish language skills.

Key Responsibilities:

  • Provide superior customer service to clients in a timely and professional manner.
  • Utilize your Spanish language skills to communicate effectively with clients.
  • Work collaboratively with the team to resolve customer issues and concerns.
  • Participate in ongoing training and development to improve customer service skills.

Requirements:

  • High school diploma required; Associate or bachelor's degree is a plus.
  • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
  • Fluent in Spanish and English (both written and verbal).
  • Excellent communication skills – both verbal and written.
  • Savvy with the use of technology, software, and social media applications.

What We Offer:

  • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors).
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).

About Percepta:

Percepta is a leading provider of contact center services, delivering a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.

Our Culture:

  • Culture of Service – to be treated like you are the customer from day one.
  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions.
  • Respect – a team that is accountable, dependable, and gives you their full attention.
  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth – lots of learning opportunities for aspiring minds.
  • Diversity – be a part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits.


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