Bilingual Customer Service Representative
4 weeks ago
Job Title: Bilingual Customer Service Representative
About the Role:
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Percepta. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while utilizing your Spanish language skills.
Key Responsibilities:
- Provide superior customer service to clients in a timely and professional manner.
- Utilize your Spanish language skills to communicate effectively with clients.
- Work collaboratively with the team to resolve customer issues and concerns.
- Participate in ongoing training and development to improve customer service skills.
Requirements:
- High school diploma required; Associate or bachelor's degree is a plus.
- 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
- Fluent in Spanish and English (both written and verbal).
- Excellent communication skills – both verbal and written.
- Savvy with the use of technology, software, and social media applications.
What We Offer:
- Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors).
- Health/Dental/Vision/Life Insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) with company match.
- Vacation/Sick Time and Paid Holidays.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount Program.
- Training and Development Programs (Percepta College).
- Employee Rewards Program (Perci Perks).
About Percepta:
Percepta is a leading provider of contact center services, delivering a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
Our Culture:
- Culture of Service – to be treated like you are the customer from day one.
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions.
- Respect – a team that is accountable, dependable, and gives you their full attention.
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
- Career Growth – lots of learning opportunities for aspiring minds.
- Diversity – be a part of our growing diverse and community-minded organization that is all about having fun.
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits.
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