Insurance Customer Service Representative

2 days ago

Dearborn, Michigan, United States The Auto Club Group Full time
Job Title: Insurance Customer Service Representative

We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at The Auto Club Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our internal and external customers.

Key Responsibilities:
  • Provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment.
  • Explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services.
  • Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
  • Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary.
  • Accept & process payments at the point of sale.
  • Make outbound follow-up calls to customers in response to questions or complaints.
  • Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information.
  • Provide efficient processing of customer policies, endorsements, and status and coverage changes.
  • Assist agents in resolving technical and business-related issues.
What We Offer:
  • Competitive starting salary and bonus structure.
  • Excellent and comprehensive benefits package, including medical, dental, and vision benefits.
  • 401k with employer match.
  • Paid parental leave and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership Discounts, perks, rewards, and much more.
Requirements:
  • High School Diploma or equivalent (GED).
  • Providing a high level of customer-focused service.
  • Navigating through a PC Windows environment, including accessing information from multiple applications.
  • Managing and navigating multiple sources of information and applying them as needed.
  • Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.).
  • Cross-selling.
  • Certifications / Licensure: Current Property & Casualty Insurance license.
Preferred Qualifications:
  • College-level coursework, certification, or equivalent (i.e., relevant continuous learning).
Work Environment:

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility.

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