Service Manager
6 days ago
Job Summary:
The Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Maintain a clean and organized service area, ensuring that all equipment and supplies are in good working order.
- Supervise and train restaurant staff to ensure excellent customer service and quality food preparation.
- Monitor and maintain food safety and quality standards, ensuring that all food is prepared and served safely and to the highest quality standards.
- Resolve customer complaints and concerns in a professional and courteous manner.
- Assist with inventory management, ordering supplies, and maintaining accurate records.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other restaurant leaders to achieve business objectives and improve overall restaurant performance.
Requirements:
- Previous experience in a restaurant leadership role, preferably with Chipotle Mexican Grill.
- Strong leadership and communication skills, with the ability to motivate and train staff.
- Excellent customer service skills, with the ability to resolve customer complaints and concerns.
- Ability to work effectively in a fast-paced environment, with strong organizational and time management skills.
- Knowledge of food safety and quality standards, with the ability to maintain accurate records and ensure compliance with regulations.
- Ability to lift up to 50 pounds, with frequent standing, walking, and bending.
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