Guest Services Associate

2 weeks ago


Webster, Texas, United States stayAPT Suites Full time

We are seeking a motivated and customer-oriented Guest Services Associate to become a vital part of our hospitality team at stayAPT Suites.
In this role, you will be the first point of contact for our guests, providing them with a warm welcome and exceptional service throughout their stay.

Your responsibilities will include managing guest accounts, addressing inquiries, and resolving any issues to ensure a memorable experience for every visitor.


Key Responsibilities

Account Management:
Maintain precise records of all guest account details

  • Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs regarding room availability, amenities, rates, special requests, and loyalty programs.
  • Provide a friendly greeting to each guest, assist with check-in and check-out processes, and ensure accurate room assignments.
  • Coordinate with the housekeeping team to guarantee that accommodations are prepared for incoming guests.
  • Address and resolve customer complaints as necessary to uphold our service standards.

Required Qualifications

  • Ability to manage phone communications and handle challenging situations with composure.
  • High school diploma, GED, or equivalent educational background.
  • Preferred experience of at least one year in the hospitality sector, particularly in a front desk role or similar capacity.
  • Strong time management, organizational, customer service, and interpersonal skills.
  • Familiarity with Microsoft Office and reservation management software is advantageous.


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