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Healthcare Customer Service Specialist

2 months ago

Webster, Texas, United States CLS Health PLLC Full time
Job Overview

About CLS Health PLLC

CLS Health PLLC is an expanding healthcare organization located in Houston, Texas, dedicated to transforming the healthcare experience. As a physician-led group, we emphasize holistic and multispecialty care for our patients. Our vibrant team is committed to enhancing healthcare solutions for the community.

Position Summary:

We are seeking a dedicated and professional Patient Service Representative I. In this role, you will serve as the initial point of contact for patients, ensuring exceptional customer service, managing financial transactions, and facilitating a positive patient experience within our facility.

Key Responsibilities:

  • Welcome patients and visitors warmly and professionally.
  • Confirm patient details, including insurance information and personal data.
  • Collect co-payments and other fees at the time of service.
  • Ensure all necessary referrals are documented in the patient's file prior to their visit.
  • Maintain accurate and current patient records.
  • Conduct cash handling procedures and complete cash reconciliation forms.
  • Address patient inquiries and resolve issues effectively.
  • Perform additional administrative duties as required.

Employee Benefits:

  • 401(k) plan
  • 401(k) matching contributions
  • Dental coverage
  • Disability insurance
  • Health insurance options
  • Life insurance
  • Paid time off
  • Vision coverage

Qualifications:

  • High school diploma or equivalent required.
  • Prior experience in a medical office or customer service setting is preferred.
  • Must be bilingual, with proficiency in Spanish.
  • Strong communication and interpersonal skills are essential.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and accuracy is crucial.
  • Proficient in Microsoft Office and various computer applications.
  • Familiarity with medical terminology and insurance billing is a plus.