Healthcare Customer Service Leader

2 weeks ago

Webster, Texas, United States UTMB Health Full time
Position Title: Patient Services Specialist II - Pediatric Cardiology Lab

Essential Qualifications:
Bachelor's degree with a minimum of one year of relevant experience or a High School diploma with three years of clerical or customer service expertise.

Role Overview:
The Patient Services Specialist II possesses advanced skills in patient services and excels in independently fostering a positive patient experience. This role is pivotal in consistently surpassing expectations in customer service and patient care by orchestrating clerical and medical functions within a healthcare team, managing patient registration processes, and facilitating access to UTMB services for both new and returning patients.

Key Responsibilities:
  • Serve as a team leader, providing guidance and support to peers.
  • Effectively triage and resolve issues as they arise.
  • Understand and optimize clinic workflow to meet patient needs efficiently.
  • Deliver exceptional customer service in all interactions with both internal and external stakeholders.
  • Engage professionally and knowledgeably with patients, physicians, referral sources, and the healthcare team.
  • Ensure accurate and prompt responses to all incoming calls, maintaining high standards of customer service.
  • Document calls and triage patient needs appropriately to ensure satisfaction and safety.
  • Act as a patient advocate, collaborating with various departments to achieve shared objectives.
  • Uphold patient confidentiality in all communications and information handling.
  • Address patient concerns, facilitate service recovery, and escalate issues when necessary.
  • Implement clinical policies to schedule appointments effectively.
  • Coordinate financial counseling for day surgery procedures.
  • Conduct reminder calls to patients regarding their scheduled appointments.
  • Educate patients and responsible parties about the billing process and financial obligations, including third-party benefits.
  • Provide cost estimates for out-of-pocket expenses to patients.
  • Assist patients with inquiries about unpaid bills.
  • Secure future appointments during service visits for follow-ups, referrals, and ancillary services.
  • Prepare patient documentation and charts for visits.
  • Accurately process all collected payments and manage financial transactions.
  • Verify patient eligibility and pre-register patients by gathering necessary demographics and insurance information at each encounter.
  • Collect and document information required for third-party reimbursement.
  • Ensure compliance with Medicare and other third-party coverage requirements.
  • Communicate effectively with patients, referral sources, and clinical staff regarding access or authorization challenges.
  • Perform additional related duties as assigned.
  • Stay informed by reading all relevant communications and announcements related to job responsibilities.
  • Complete annual competency-based training and assessments successfully.
  • Prioritize and execute all tasks accurately and efficiently.
  • Adhere to established internal controls within the department.
  • Secure confidential information and financial records when away from the workstation.
  • Participate in team meetings and activities, supporting the overall goals and philosophy of the department.

Compensation:
Salary will be commensurate with experience or as discussed and approved by the hiring authority.

Work Schedule:
This position requires on-site presence, Monday through Friday, from 8 AM to 5 PM, with occasional additional hours as needed.

UTMB Health is committed to providing equal employment opportunities without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or federal, state, or local laws.

As a VEVRAA Federal Contractor, UTMB Health actively seeks to hire and promote women, minorities, protected veterans, and individuals with disabilities.

  • Healthcare Customer Service Specialist

    2 weeks ago

    Webster, Texas, United States CLS Health PLLC Full time

    Job OverviewAbout CLS Health PLLCCLS Health PLLC is an expanding healthcare organization located in Houston, Texas, dedicated to transforming the healthcare experience. As a physician-led group, we emphasize holistic and multispecialty care for our patients. Our vibrant team is committed to enhancing healthcare solutions for the community.Position Summary:We...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Webster, Texas, United States CLS Health PLLC Full time

    Job OverviewAbout CLS Health PLLCCLS Health PLLC is an expanding healthcare organization based in Houston, Texas, dedicated to transforming the healthcare experience. Our physician-led group emphasizes holistic and multispecialty care, striving to enhance healthcare options for the community.Position Summary:We are seeking a dedicated and professional...

  • Physician Leader for Nighttime Healthcare

    4 days ago

    Webster, Texas, United States AMN Healthcare, Inc. Full time

    Job Summary:AMN Healthcare, Inc. is seeking a skilled Nocturnist Physician to join our team. As a Nocturnist Physician, you will be responsible for providing high-quality patient care in a nighttime setting.Key Responsibilities:Provide medical care to patients in a nighttime setting, including emergency and non-emergency situations.Collaborate with other...

  • Customer Service Representative

    2 days ago

    Webster, Texas, United States CSL Plasma Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will play a critical role in ensuring the smooth operation of our plasma donation center.Key ResponsibilitiesPrepare the Autopheresis Machine: Prepare the autopheresis machine for...

  • Clinical Nurse Leader

    2 weeks ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    Are you seeking a rewarding opportunity to provide exceptional care to patients? At HCA Houston Healthcare Clear Lake, we prioritize the support of our team members in their roles. Join our team as a Clinical Nurse Leader in the NICU and take advantage of programs designed to assist you at every stage of your professional journey. HCA Houston Healthcare...

  • Automotive Customer Service Specialist

    2 weeks ago

    Webster, Texas, United States Group 1 Auto Full time

    Position OverviewJoin Our TeamCompensation & IncentivesGroup 1 Automotive is a rapidly expanding leader in the automotive retail sector, and we are seeking dedicated Automotive Customer Service Specialists to enhance our esteemed BMW dealership. Our ideal candidate is enthusiastic about delivering exceptional customer service and thrives on engaging with...

  • Retail Sales Leader

    2 weeks ago

    Webster, Texas, United States ECM-GF VENTURE GROUP INCTHE GOOD FEET STORE Full time

    Retail Sales Leader Position at ECM-GF Venture Group Inc/The Good Feet StoreAre you ready to guide a team, motivate others, and make a meaningful difference in the lives of your colleagues and customers? ECM-GF Venture Group Inc, a franchisee of The Good Feet Store, is in search of a Retail Sales Leader who is compassionate, dedicated, dynamic, and...

  • Healthcare Support Specialist

    2 weeks ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    IntroductionAre you seeking a fulfilling career as a Healthcare Support Specialist? Join HCA Houston Healthcare Clear Lake, a leading provider in the healthcare sector, where your skills and dedication can make a significant impact.BenefitsAt HCA Houston Healthcare Clear Lake, we offer a comprehensive rewards package designed to support the health, life,...

  • Service Manager

    4 days ago

    Webster, Texas, United States Chipotle Mexican Grill Full time

    Job Summary:The Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Maintain...

  • Registered Nurse

    3 days ago

    Webster, Texas, United States Elevance Health Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our team at Elevance Health. As a Registered Nurse, you will play a critical role in providing exceptional patient care and contributing to the success of our organization.Key ResponsibilitiesAdminister ordered therapies according to prescriber order, facility protocols, and company...

  • Travel Occupational Therapist

    3 days ago

    Webster, Texas, United States SkyBridge Healthcare Therapy Full time

    Job Title: Travel Occupational TherapistJob Type: Travel Therapy JobLocation: Webster, TexasJob Description:We are seeking a skilled Occupational Therapist to join our team at SkyBridge Healthcare Therapy. As a travel Occupational Therapist, you will have the opportunity to work with a variety of patients and develop your skills in a dynamic and fast-paced...

  • Patient Services Coordinator

    4 days ago

    Webster, Texas, United States UTMB Health Full time

    Job SummaryThe Patient Services Specialist II plays a critical role in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. This position requires advanced skills in coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to...

  • Travel Outpatient Physical Therapist

    2 days ago

    Webster, Texas, United States SkyBridge Healthcare Therapy Full time

    Job Title: Travel Outpatient Physical TherapistJob Summary:SkyBridge Healthcare Therapy is seeking a skilled and dedicated Outpatient Physical Therapist to join our team for a travel assignment in a dynamic and supportive environment.Job Responsibilities:Provide high-quality patient care as an Outpatient Physical Therapist in a fast-paced and challenging...

  • Healthcare Assistant Float

    2 weeks ago

    Webster, Texas, United States CLS Health PLLC Full time

    Position OverviewAbout CLS Health PLLCCLS Health PLLC is an innovative healthcare organization based in Houston, Texas, dedicated to transforming the healthcare experience. As a physician-led entity, we prioritize holistic and multispecialty care for our patients, striving to enhance healthcare accessibility and quality for the community.Position Summary:We...

  • Travel Outpatient Physical Therapist

    2 days ago

    Webster, Texas, United States SkyBridge Healthcare Therapy Full time

    Job OverviewSkyBridge Healthcare Therapy is seeking a skilled Outpatient Physical Therapist to join their team on a travel assignment in Texas.Job ResponsibilitiesProvide high-quality physical therapy services to patients in an outpatient setting.Develop and implement individualized treatment plans to meet the unique needs of each patient.Collaborate with...

  • Access Center Customer Service Representative

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Minimum QualificationsA Bachelor's degree or equivalent experience (High School diploma and two years of customer service or clerical experience).Job SummaryThis role serves as the primary point of contact for patients, creating a supportive and professional environment for all callers to the Access Center. The specialist is adept at identifying the needs of...

  • Access Center Customer Service Representative

    2 weeks ago

    Webster, Texas, United States UTMB Health Full time

    Minimum QualificationsA Bachelor's degree or equivalent experience (High School diploma with two years of customer service and/or clerical experience).Job SummaryThis role embodies the voice of UTMB, fostering a supportive and professional environment for all callers to the Access Center. The specialist is adept at identifying the needs of callers while...

  • Clinical Nurse Coordinator NICU

    16 minutes ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    Job SummaryThe Clinical Nurse Coordinator (CNC) plays a pivotal role in ensuring the delivery of high-quality, patient-centered care in the Neonatal Intensive Care Unit (NICU) at HCA Houston Healthcare Clear Lake. This dynamic professional will oversee the coordination of all functions in the unit, collaborating with the management team to direct, monitor,...

  • Clinical Nurse Coordinator Observation

    4 days ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    Job SummaryWe are seeking a highly skilled Clinical Nurse Coordinator Observation to join our team at HCA Houston Healthcare Clear Lake. As a key member of our nursing staff, you will be responsible for coordinating the nursing care of assigned patients in the Unit, ensuring the delivery of high-quality, patient-centered care.Key ResponsibilitiesCoordinate...

  • House Supervisor RN PRN Leader

    4 days ago

    Webster, Texas, United States HCA Houston Healthcare Clear Lake Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse to fill the role of House Supervisor RN PRN at HCA Houston Healthcare Clear Lake. As a key member of our nursing team, you will be responsible for planning, directing, and supervising all nursing care on a 24-hour basis.Key ResponsibilitiesManage and coordinate all aspects of nursing...