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Customer Engagement Operations Specialist
2 months ago
At TransUnion, we are seeking a highly skilled Customer Engagement Operations Consultant to join our team. As a key member of our sales operations team, you will play a critical role in driving business growth and improving customer engagement.
Key Responsibilities:- Collect, analyze, and interpret renewal/sales data from PowerBI and Salesforce to provide insights and troubleshoot data anomalies.
- Manage the Account Transfer and Account Assignment process in Salesforce to ensure appropriate vertical alignment for the Diversified Markets organization.
- Support the reporting needs for the various sales teams within the Diversified Markets vertical through either systemic or one-off data pulls.
- Help develop additional reporting functionality, including identifying new marketplace trends that our sales organization should be aware of.
- Ensure sellers are maintaining renewal forecasts appropriately.
- Collaborate with leadership to develop and execute sales strategies, such as cross-sell campaigns.
- Support the planning and implementation of sales initiatives, including creating reference materials and trackers to ensure appropriate visibility.
- Be the Subject Matter Expert for Salesforce and DOMO/PowerBI.
- Provide feedback to other cross-functional teams regarding areas of improvement based on team feedback.
- Help develop and maintain sales dashboards and reports in conjunction with the DOMO/PowerBi teams.
- Help to ensure data integrity and accuracy within reporting systems.
- Help train sales teams on the effective use of technology and tools.
- Support the broader team by ensuring they can process renewals/sales opportunities in Salesforce as needed.
This is a hybrid position, and you will regularly perform job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
We offer a range of benefits, including flexible time off, paid time off, tuition reimbursement, parental leave, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, and access to our online learning platform with guided career tracks.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.
