Customer Engagement Leader

5 days ago


Reston, Virginia, United States Wipro Full time
Customer Engagement Leader

We are seeking a seasoned Customer Engagement Leader to join our team at Wipro. As a key member of our Member Services - Onshore Ops team, you will be responsible for leading our contact center operations and driving business growth.

Key Responsibilities:
  • Manage a large team of 1500 to 3000 FTEs in a global delivery model setup
  • Oversee payor contact center operations across all channels (Voice, Email, and Chat)
  • Develop and implement strategies to drive revenue growth and margin improvement
  • Collaborate with cross-functional teams to enhance process efficiency and customer satisfaction
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions
Requirements:
  • 18+ years of experience in healthcare payor operations, with 12+ years in leadership roles
  • Proven track record of managing large teams and driving business growth
  • Expertise in multiple contact center platforms and technologies
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills
What We Offer:
  • A dynamic and challenging work environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A collaborative and supportive team


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