Customer Engagement Leader
5 days ago
We are seeking a seasoned Customer Engagement Leader to join our team at Wipro. As a key member of our Member Services - Onshore Ops team, you will be responsible for leading our contact center operations and driving business growth.
Key Responsibilities:- Manage a large team of 1500 to 3000 FTEs in a global delivery model setup
- Oversee payor contact center operations across all channels (Voice, Email, and Chat)
- Develop and implement strategies to drive revenue growth and margin improvement
- Collaborate with cross-functional teams to enhance process efficiency and customer satisfaction
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
- 18+ years of experience in healthcare payor operations, with 12+ years in leadership roles
- Proven track record of managing large teams and driving business growth
- Expertise in multiple contact center platforms and technologies
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
- A dynamic and challenging work environment
- Opportunities for professional growth and development
- A competitive compensation package
- A collaborative and supportive team
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Customer Engagement Leader
4 weeks ago
Reston, Virginia, United States Wipro Full timeCustomer Engagement LeaderWe are seeking a seasoned Customer Engagement Leader to join our team at Wipro. As a key member of our Member Services - Onshore Ops team, you will be responsible for leading our contact center operations and driving business growth.Key Responsibilities:Manage a large team of 1500 to 3000 FTEs in a global delivery model setupOversee...
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Customer Engagement Manager
4 weeks ago
Reston, Virginia, United States CollegeWell – Sponsor of Private College 529 Plan Full timeJob Title: Manager of Customer EngagementAbout Us:CollegeWell – Sponsor of Private College 529 Plan is a unique, non-profit organization dedicated to making higher education accessible for all. We are committed to providing expert guidance to help families navigate saving and paying for college.Job Summary:The Manager of Customer Engagement plays a pivotal...
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Customer Engagement Operations Consultant
3 weeks ago
Reston, Virginia, United States TransUnion Full timeJob Title: Customer Engagement Operations ConsultantAt TransUnion, we are seeking a highly skilled Customer Engagement Operations Consultant to join our team. As a key member of our sales operations team, you will be responsible for driving business growth and improving customer engagement through data-driven insights and strategic planning.Key...
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Customer Engagement Operations Specialist
4 weeks ago
Reston, Virginia, United States TransUnion Full timeJob Title: Customer Engagement Operations ConsultantAt TransUnion, we are seeking a highly skilled Customer Engagement Operations Consultant to join our team. As a key member of our sales operations team, you will play a critical role in driving business growth and improving customer engagement.Key Responsibilities:Collect, analyze, and interpret...
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Research Engagement Specialist
3 weeks ago
Reston, Virginia, United States Gartner Full timeAbout GartnerGartner is a global market leader in research and advisory services, delivering actionable insights to help businesses make informed decisions. Our team of experts partners with C-suite executives across various industries to provide market research and best practices.Job SummaryWe are seeking a Research Engagement Specialist to join our team....
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Research Engagement Specialist
1 month ago
Reston, Virginia, United States Gartner Full timeAbout This RoleGartner is seeking a highly motivated Research Engagement Specialist to join our team. As a key member of our Research Engagement Services (RES) team, you will play a critical role in delivering exceptional client service and supporting the growth of our business.As a Research Engagement Specialist, you will act as a liaison between internal...
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Director of Engagement Strategy
3 weeks ago
Reston, Virginia, United States Area 23 Full timeJob SummaryThe Director of Engagement Strategy, VP is a seasoned professional who excels at acquiring and growing accounts through successful engagement strategy projects. They possess a deep understanding of engagement strategy deliverables and can effectively direct the process on accounts, as well as new business pitches. This individual has a proven...
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Team Leader
4 days ago
Reston, Virginia, United States Primark Full timeAbout the RoleWe are seeking a dynamic and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for motivating and coaching a team of Retail Assistants to provide an exceptional store environment and customer experience, while optimizing sales.Key ResponsibilitiesLead a team by providing 'in the moment' coaching and...
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Senior Director of Member Engagement
4 weeks ago
Reston, Virginia, United States BetterLife Full timeAbout the Role:BetterLife is seeking a highly skilled Senior Director of Member Engagement to join our team. As a key member of our organization, you will play a critical role in developing and leading membership engagement, member group expansion, and membership retention strategies.Key Responsibilities:Develop and implement comprehensive member group...
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Team Leader
1 month ago
Reston, Virginia, United States Primark Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for leading a team of Retail Assistants to provide an exceptional store environment and customer experience, while optimizing sales.Key ResponsibilitiesLead a team of Retail Assistants to achieve sales targets and...
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Senior Data and AI Engagement Manager
22 hours ago
Reston, Virginia, United States HCLTech Full timeJob SummaryWe are seeking a highly skilled Senior Data and AI Engagement Manager to join our team at HCLTech. As a key member of our organization, you will be responsible for managing large strategic accounts and building strong relationships with clients to drive growth and customer satisfaction.Key ResponsibilitiesManage $10M+ large strategic accounts on...
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Senior Engagement Manager
3 weeks ago
Reston, Virginia, United States Addison Group Full timeSenior Employee Engagement ManagerJoin our team at Addison Group as a Senior Employee Engagement Manager, where you will play a key role in shaping the employee experience and driving business success.About the Role:We are seeking a highly skilled and experienced Senior Employee Engagement Manager to lead the development and implementation of innovative...
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Director of Partnerships and Engagement
1 day ago
Reston, Virginia, United States George Mason University Full timeJob Title: Director of Partnerships and EngagementThe College of Education and Human Development (CEHD) at George Mason University is seeking a Director of Partnerships and Engagement to optimize limited resources through the development and implementation of systems to efficiently and effectively cultivate business partnerships with school districts and...
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IT Business Engagement Manager
5 days ago
Reston, Virginia, United States Market Street Talent, Inc. Full timeJob Title: IT Business Engagement ManagerWe are seeking a highly skilled IT Business Engagement Manager to join our team. As a key member of our organization, you will be responsible for leading and nurturing a high-performing IT support team, developing comprehensive project schedules, and mentoring business analysts to support enterprise-level systems and...
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Client Engagement Specialist
2 months ago
Reston, Virginia, United States Biz First Full timeJob Overview Customer Experience Consultant BizFirst is partnering with a leading organization to find a skilled and passionate Customer Experience Consultant. In this pivotal role, the selected individual will engage with clients, assisting them in deploying holistic solutions to elevate their operational effectiveness and customer interaction...
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Community Engagement Specialist
3 weeks ago
Reston, Virginia, United States Klever Full timeRole OverviewKlever is a pioneering company that seamlessly integrates technology and human expertise to create impactful advertising campaigns. Our mission is to maximize results while minimizing our environmental footprint, making us a leader in carbon-neutral advertising.The Community Manager will play a crucial role in balancing office management with...
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Agile Practice Leader
4 days ago
Reston, Virginia, United States CareFirst BlueCross BlueShield Full timeJob SummaryCareFirst BlueCross BlueShield is seeking a highly skilled Agile Practice Leader to lead our cross-functional teams in implementing Agile, Scrum, and Lean values and practices. As a servant leader, you will create and nurture a culture of continuous learning, growth mindset, and agile maturity in teams through agile practices, metrics, removal of...
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Restaurant Shift Leader
4 weeks ago
Reston, Virginia, United States MOD PIZZA Full timeAbout MOD PizzaMOD Pizza is a fast-growing restaurant chain that's passionate about serving high-quality pizzas and salads to our customers. We're committed to creating a positive and inclusive work environment where our team members can thrive.Job SummaryWe're seeking a skilled Restaurant Shift Leader to join our team. As a Restaurant Shift Leader, you'll...
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Client Engagement Specialist
2 months ago
Reston, Virginia, United States Biz First Full timeJob Overview Customer Experience Consultant BizFirst is seeking a skilled and committed Customer Experience Consultant to support our client in enhancing their customer interactions and operational strategies. The ideal candidate will engage directly with clients, providing guidance and expertise in implementing effective solutions tailored to their business...
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Reston, Virginia, United States The ABK Group, LLC Full timeJob Title: Healthcare Supply Chain Transformation LeaderOverview:The ABK Group, LLC is seeking an experienced Healthcare Supply Chain Transformation Leader to drive high-impact performance improvement projects for our clients. This role involves serving as the primary engagement leader, working closely with senior client leaders, and guiding the project team...