Infrastructure Operations Specialist

4 weeks ago


Reston, Virginia, United States AXA Group Operations Full time
About the Role

We are seeking a highly skilled Infrastructure Operations Specialist to join our team at AXA Group Operations. As a key member of our Workplace & Identity services department, you will play a crucial role in supporting the transformation of AXA XL to adopt AXA Group Operations products and standards.

Key Responsibilities
  • Manage and maintain the Citrix environment and associated technologies as a 'Level 3' operational support
  • Work closely with team members to ensure they have the tools and knowledge required to properly support the platform
  • Ensure up-to-date solutions with a technical debt embedded in Product lifecycle leveraging evergreen process
  • Collaborate with Architects, Security teams, Risk and Compliance, and other engineering teams to ensure that all solutions meet the highest standards
  • Research and develop solutions and technologies that may further drive innovation and efficiencies
  • Ensure all relevant project proposals align with the global strategy and are optimized for the end users
Requirements
  • Proven experience of working within a project environment providing technical leadership, design, and performance enhancement
  • Strategic understanding of broad range of Virtual Desktop technologies
  • Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly
  • Ability to pass on relevant I.T. knowledge to others
  • Ability to lead the development of I.T. solutions in Virtual Workplace
  • Ability to liaise with 3rd party suppliers and customers
  • Solution design experience
Technical Stack
  • Citrix Xen Desktop 7.x plus legacy products
  • Citrix Cloud
  • Active Directory
  • Azure Active Directory
  • Windows 10/11, Windows 7 & Windows Server, 2016, 2019, 2022
Deep Technical Knowledge/Experience
  • Broad Citrix product knowledge including Storefront & NetScaler, Citrix Cloud, Citrix Gateway Serviced
  • Citrix Products that supplement XenApp and XenDesktop
  • Virtual Desktop Infrastructure environments including ESX, and Cloud (Azure)
  • Application Virtualisation using Microsoft App-V
  • Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service
  • SCCM Distribution process
  • PowerShell scripting in the Citrix environment as required
  • Expertise in Agile/Scrum is a plus


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